Sr. Customer Service Representative

Robert Half • San Marcos, CA • 10h ago

Description We are looking for an experienced Sr. Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers an opportunity to contribute to a fast-paced utilities and infrastructure environment by delivering outstanding customer support and ensuring seamless service operations. The ideal candidate will bring exceptional communication and organizational skills to manage customer interactions and coordinate field services effectively.

Responsibilities:

Respond promptly to incoming customer calls, providing attentive and courteous assistance.

Collect detailed information regarding service needs and accurately generate job tickets using ServiceTitan.

Schedule service appointments, maintain job notes, and manage follow-ups to ensure customer satisfaction.

Communicate effectively with property managers, homeowners, and internal teams to address concerns and coordinate services.

Update customer profiles, book service calls, and verify the accuracy of job-related details.

Dispatch technicians through ServiceTitan's scheduling and dispatch tools, ensuring efficient workflows.

Monitor technician routes and job progress, making necessary adjustments to schedules as issues arise.

Track job statuses, input notes, upload relevant documents, and confirm tasks are completed within the system.

Maintain consistent communication with field technicians to provide updates, relay changes, and share additional information.

Support administrative tasks such as processing estimates, invoices, warranty details, and service history documentation. Requirements - Previous experience in a call center or customer service role, preferably within utilities or infrastructure.

Proficiency in using Windows PC and software systems for data entry and scheduling.

Strong background in dispatching and coordinating service schedules.

Familiarity with ServiceTitan or similar service management platforms is highly desirable.

Excellent organizational skills and attention to detail to ensure accurate job tracking and documentation.

Ability to communicate effectively with diverse stakeholders, including customers and field technicians.

Demonstrated ability to multitask in a fast-paced environment while maintaining professionalism.

Experience in managing quotations, invoices, and service delivery processes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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