Retail Customer Service Associate

Federal Express Corporation • Voorhees, NJ • 1h ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)People- Follows instructions of supervisors and assists other team members in performing store functions- Assists in the training of store team membersService- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs- Ensures all customer problems are resolved quickly and to the satisfaction of the customer- Takes complex customer orders using order systems and provides accurate pricing information- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents- Maintains a safe, clean and orderly retail StoreProfit- Ensures confidentiality of customer data and careful handling of documents, media, and packages- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage- Takes preemptive action to prevent errors and waste- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and proceduresSelf-Management- Performs multiple tasks at the same time- Looks for opportunities to improve knowledge and skills within the retail Store- Able to operate with minimal supervision- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook- All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS:- High school diploma or equivalent education- 6+ months of specialized experience- Excellent verbal and written communication skillsESSENTIAL FUNCTIONS:- Ability to stand during entire shift, excluding meal and rest periods- Ability to move and lift 55 pounds- Ability, on a consistent basis, to bend/twist at the waist and knees- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction- Ability, on a consistent basis, to function in a fast-paced environment, under substanti

Similar Jobs

Retail Stocking Associate

Harbor Freight Tools • Philadelphia, PA • 3h ago

Retail & Hospitality

171415BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

3h ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Philadelphia, PA • 3h ago

Retail & Hospitality

171416BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

3h ago

Go to Apply

RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi • Philadelphia, PA • 3h ago

Retail & Hospitality

RETAIL PRODUCTION MANAGER Job Details Job Location Whitman Plaza Store - Philadelphia, PA Position Type Full Time Salary Range $18.75 - $22.75 Hourly Travel Percentage None Job Shift Any Job Category Retail Description T...

3h ago

Go to Apply

Valet Attendant-Open Availability(The Rittenhouse Hotel)

Towne Park • Philadelphia, PA • 4h ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

4h ago

Go to Apply

Room Attendant

Loews Hotels Inc • Philadelphia, PA • 4h ago

Retail & Hospitality

Reference #: R0076535 Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have tran...

4h ago

Go to Apply

Chef de Cuisine - Kimpton Hotel Palomar Philadelphia

Kimpton Hotels & Restaurants • Philadelphia, PA • 13h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

13h ago

Go to Apply

Retail Sales Associate

Staples • Bensalem, PA • 14h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

14h ago

Go to Apply

Cook III Bank & Bourbon

Loews Hotels Inc • Philadelphia, PA • 18h ago

Retail & Hospitality

Reference #: R0079827 Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have tran...

18h ago

Go to Apply

Retail Merchandiser

Acosta Group • Springfield, PA • 1d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: SPRINGFIELD, Pennsylvania, 19064 Ref #: 116263 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Function: Merchandisin...

1d ago

Go to Apply

Retail Merchandiser

Acosta Group • Bensalem, PA • 1d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: BENSALEM, Pennsylvania, 19020 Ref #: 116286 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Function: Merchandising E...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.