Water Client Account Manager

Jacobs • Tampa, FL • 4h ago

As a Client Account Manager (CAM), you'll have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has sustained relationship to help them achieve their goals while fully leveraging that relationship for the firm. Working with members of our team, your focus is to make sure that Jacobs is the client's firm of choice and is seen as their best advocate for accomplishing their goals. You'll also ensure that Jacobs thoroughly understands the client's needs from their perspective-the client's challenges and aspirations.

In this role, you'll lead select water accounts for municipal and state governments as well as private clients in Central Florida by collaborating and leading our delivery teams to sustain existing workload. You'll also lead strategy development of transformational work, such as design-build and operational contracts. This position will be based out of a Jacobs' Tampa, Florida, office.

Additional responsibilities include the following:

Serve as the point of contact for client service activities and develop strategies to grow Jacobs' business across all water submarkets for various clients in Central Florida

Work with the Market Growth Director for Water to align Central Florida (Tampa) Water strategy within the broader Southeast portfolio

Identify, charter, and lead client service teams comprised of client service leaders (CSLs) multi-disciplinary project managers and regional practice leaders around common vision of success

Facilitate creation of deep, personal, valuable client relationships between Jacob's personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

Advocate on client's behalf by actively engaging the firm to address client needs and recommending strategic actions to optimize our business development investment and market share growth

Identify higher levels of client engagement for executive sponsors

Secure management commitment and influence/attract key staff for pursuits

Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction

Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews, and presentations

Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

Demonstrated reputation as a leader in the Central Florida municipal market area

Bachelor's degree in Policy, Planning, Engineering, or related field

20 years of experience in the buildings and/or infrastructure industry

Proven client development skills, including previous experience managing large capital improvement projects

Proven track record of creating and winning water program/project work in the Central Florida area

Must be a strong team leader, consensus builder, and team player skilled in technical writing communicating and presenting to clients

Extensive public participation, agency coordination, planning, and programming experience

Ideally, you'll also have

Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels)

Multiple professional contacts and connections across Central Florida, in particular throughout its counties, cities, and other municipalities

Ability to open doors for initiating relationships at client organization

Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals

Technical background/experience in delivering or managing large water projects/programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery

Successful track record of being innovative and bringing a differentiated solution to a client

Ability to lead through influence

Successful track record with managing budgets and meeting sales goals

High level of emotional intelligence/team builder, coach, and mentor

Innovative and solutions-oriented thinker

Client political savviness

At Jacobs, we're partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery teammates in Poland, India, Malaysia, and the Philippines. By joining Jacobs, you'll commit to supporting and engaging with these teams, as we work to build a company like no other.

LI-DL1

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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