Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054210
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
This posting is open to internal DPS employees only.Weekend work may be required, on occasion.This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enGENERAL DESCRIPTION: Performs highly complex (senior-level) managerial work administering the daily operations and activities in the headquarters service of the Driver License Division. Supervise DLD Assistant Managers and/or DLD Supervisors. Plan, direct, coordinate, and supervise Division activities and assist in developing methods, policies, rules and regulations and procedures for driver license programs. Provide leadership to assist and motivate personnel through change and in functioning as a team by maintaining a productive and cost-efficient workplace. Participate in public safety and public relations activities. Work is performed under limited supervision with moderate latitude for the use of initiative and independent judgment.The following Military Occupational Specialty codes are generally applicable to this position.https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdfApplicants must fully complete the summary of experience to determine if minimum qualifications are met.ESSENTIAL DUTIES / RESPONSIBILITIES:Supervise assigned staff, document employee performance, and recommend disciplinary action regarding infractions of rules and regulations. Establishing and ensuring staff members are achieving desired service levels and taking corrective action, as needed. Evaluate subordinates work; counsel personnel and prepare employee performance evaluation reports.
Prepare in-depth plans for the accomplishment of broad Division and Department objectives such as directing evaluation activities and identity fraud detection. Improving and ensuring efficient driver license and identification card issuance, enforcement and customer relations business processes, and improving and maintaining morale, inter-service relations, etc.
Define and track key performance indicators (KPIand#8217;s) and process metrics; assist team members in identifying trends for business owners and stakeholders; establish goals for field offices, service areas and call center.
Conduct effective resource planning to maximize the productivity of field offices, service areas and the call center resources (people, technology etc.).
Contact court and civil defense officials in coordinating activities of the Department.
Plan and conduct in-service supervisory and management training programs.
Serve as coordinator for in-service schools; monitor curriculum, evaluate instructors, etc.; instruct in recruit schools, city, county, state and other training programs.
Research and prepare special reports; assist in the preparation of the annual budget, audit expense accounts and other expenditures, and monitor and control budgetary expenditures for the assigned area. May arrange for purchases and paymentof accounts, and deposit of daily sales receipts.
Preparing reports and analyzing data for field offices, service areas and the call center to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Confer with law enforcement, court, school, governmental and other officials to explain departmental policies and speaks to groups and organizations interested in driver license related information.
Answer inquiries from the general public concerning statutes, departmental policies and services, etc.; receive complaints, initiate investigations, evaluate findings and recommend appropriate actions.
Develop, analyze, review, and revise legislation and provide testimony to the legislature as a subject matter expert. Oversee the implementation of federally funded programs.
Interpret decisions pertaining to the licensing and un-licensing of drivers; apply such interpretations where applicable.
Monitor interagency and vendor contracts to ensure compliance with contract conditions and fulfillments; resolve identified contract performance problems as needed.
May act as the single point of contact for the Regional Commander or Division Chief.
May conduct inspection trips to DL office locations for the purposes of; auditing business operations, determine if overall departmental goals and objectives are being accomplished, reviewing location performance and appearance and conduct of subordinates, and identifying trends in driver license and identification card issuance transactions for potential fraudulent activity.
May make requests for legal assistance in appealed suspension cases; provide assistance by furnishing information of offenses, previous convictions, court decisions and similar matters.
May develop, direct, and implement project and process techniques to support and evaluate DLD operations.
Attend work regularly and observes approved work hours in accordance with agency leave and attendance policies.
Perform other duties as assigned.
Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS:Education and#8211; Graduation from an accredited four-year college or university with a major in Business Management or related field is required.Experience and#8211; Minimum of four (4) yearsand#8217; experience in office/call center management, process improvement, quality management, and/or operational efficiency. Minimum of two (2) yearsand#8217; experience working with cross-functional teams, supervising/managing staff, or serving as a lead or in a lead capacity.Substitution Note: Additional work experience of the @type described or other related education may be substituted for one another on a year-for-year basis.Licensure and/or Certification and#8211; Must possess a valid driver license from state of residence. Project Management Professional (PMP) or equivalent certification, Lean Six Sigma (Green Belt or higher), and/or Certified Manager of Quality/Organizational Excellence (CMQ/OE) is preferred.Regulatory knowledge and#8211; Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. General understanding of the Driver License and Safety Responsibility laws.Supervisory/Managerial/Leadership skills and#8211; Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Must have proven skills in leading end-to-end process improvement initiatives, driving sustainable change, and business operational management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Must exhibit integrity; provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplis
