IT Help Desk Technician

Janicki Industries Inc. • Hamilton, WA • 11h ago

Janicki Industries is an innovative, family-owned aerospace company located at the foot of the Cascades. We focus on engineering and manufacturing complex projects for companies in the aerospace, defense, and space industries. We are looking for a IT Help Desk Technician to join our growing team.

**This position is located on-site in Hamilton, Washington State.

POSITION DESCRIPTION **

Helps Janicki employees with computing and communication issues related to computers, phones, printers, applications, and hardware.

The position requires execution of the following essential job functions:

Identifies, researches and resolves technical problems of moderate complexity

Responds to telephone, email and on-line requests for technical support

Documents, tracks, and monitors the problem using applicable systems and tools

May coordinate with other teams or departments to resolve user problems

Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals

Assists others with server and networking hardware installs

May train, coach or assist less experienced team members

Resolves moderate complexity user problems and ensures correct operation of personal computers

May perform system setups for new hires

Someone in this role can solve all Tier I help desk issues. May resolve some Tier II help desk issues of lower complexity

QUALIFICATIONS

Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3).

This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.

ADDITIONAL INFORMATION

Wage range for this role is between $20 - $40 an hour plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. The range provided is Janicki's estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities

BENEFITS

Medical, dental, and vision insurance with employer contribution

Disability insurance as well as Life/AD&D insurance

HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)

401k with employer matching

Paid time off and paid holidays (including two floating holidays)

Education reimbursement program

Several shift options

Premium pay for off-shifts

Premium pay for security clearance if applicable

Not sure that you'll be the perfect fit for this role? You should still apply! We'll review your application for other opportunities. We are always on the lookout for talented people!

Janicki Industries is an Equal Opportunity Employer. Janicki Industries does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, marital or familial status, physical or mental disability, genetic information, age, retaliation, veteran/military service status, or any other legally protected status. Janicki is proud to be a military friendly employer.

Applicants or employees wishing to view a copy of Janicki Industries' Affirmative Action Plan for veterans and individuals with disabilities, or applica

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