Company Overview
Help us make the best golf balls in the world! From our Covington, Georgia manufacturing facility, we supply golf equipment to many of world-renowned golfers including Tiger Woods and Jason Day.
Whatever role you fill, when you represent the Bridgestone Golf name you know that you are a valued teammate who is part of our larger mission to serve society with superior quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you're made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Bridgestone Golf, Inc. is headquartered in Covington, Georgia and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Our mission is simple: Bridgestone Golf serves dedicated golfers with superior quality golf equipment designed to maximize individual player's golf experience and enjoyment.
Job Category
Position Summary
Assist with development of a corporate customer service policy and build a team to support, measure, and monitor the policy. Manages and coordinates activities of personnel engaged in processing orders and handling inquiries from customers, sales representatives and consumers.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Operations (Customer Service, Logo, and Order Entry)
Coach, motivate, train, develop and guide employee performance
Identify ways to streamline operations thru the use of technology, training and alternative methods of efficiency.
Monitor customer satisfaction thru phone, portals, and surveys.
Reviews customer orders for pricing, accuracy, and conformity to company policies.
Responds to questions about service and resolves complex customer related issues
Ensure adequate phone coverage daily
Determines and manages work procedures, schedules, and expedites work flow.
Knowledgeable on BSG products, processes, and promotions
Issues written and oral instructions.
Effectively maintains harmony among workers and resolves grievances.
Facilitate coordination and communication between support functions.
Prepares composite reports as needed.
Manages the Quality Assurance Report (QAR)
Audit errors and complaints to determine opportunities for improvement and implement corrective actions to achieve company goals.
Responsible for coordination with other department managers in matters concerning joint or cooperative efforts of departments to provide timely resolution of issues
Provides appropriate training to teammates where needed.
Perform Monthly Call Quality Reviews in accordance with Call Quality Standards and provide timely feedback
Improve processes and policies in support of organizational goals. Formulate and implement departmental goals, objectives and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Other duties may be assigned
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising work performance, rewarding and disciplining employees, addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, interpret logistics regulations, company policies, and sales programs. Ability to write reports, business correspondence, and procedure guidelines. Ability to effectively present information and respond to questions from managers, other employees, customers, and territory sales managers.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, commissions, percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical written, verbal, or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, or controls and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Sit - For most job tasks at a standard desk and chair; in meetings; to meet others at their offices.
Stand/Walk - some walking and standing
Talk /Listen - To be able to orally communicate with staff, employees and others.
Dexterity - To be able to write, use the computer and telephone.
Climb/Balance - To be able to reach top drawers of file cabinets with supportive assistance, such as a step stool.
Stoop/Crawl/Kneel/Crouch - To be able to retrieve files from bottom drawers of file cabinets.
Lift/Move/Push/Pull - To be able to move file boxes weighing up to 10 pounds.
Vision - To be able to use a computer for the majority of the work day; to read and write.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Minimum Qualifications
Relevant experience and education required
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
