LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
This role can be in Mountain View/Sunnyvale, San Francisco, or New York depending on where the hired candidate for the role currently resides.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Product Operations Managers are LinkedIn's cross functional team communicators and collaborators shaping product/solutions using data that represents the voice of the member/customer. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn's products, partnering with the Product and Engineering teams, XFN partner teams and our Global Support organization to enhance the user experience. A blend of detective work, influencing, analytics and web experience savvy make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.
Responsibilities:
Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, and other relevant metrics.
Aggregate and analyze member issues using internal tools, product usage data, customer surveys, and queries of all available data sources to gather user insights.
Work closely with the product and design teams to ensure that operational processes are considered when developing new products. Collaborate to identify and address potential user experience issues in upcoming product versions.
Work closely with LinkedIn's content writers who creates articles in the LinkedIn help center to ensure members can find answers to the most frequently asked questions on new features and products being released
Lead the global launch preparation by partnering with the R&D and the Operations teams to ensure readiness.
Understand and communicate all upcoming product features and user experience changes to key stakeholders.
Occasional travel may be required to LinkedIn office locations to participate in team events, attend a training, or another business need.
Basic Qualifications:
Bachelor's degree or equivalent relevant work experience.
4+ years' experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
Experience with SQL, R or an equivalent data analytical language.
Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
Preferred Qualifications:
Experience with complex processes and internal systems.
Experience in a Voice of Customer role.
Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
Strong organizational skills and attention to detail.
Cross functional collaboration and negotiation skills.
Strong verbal and written communication skills.
Experience influencing stakeholders with data.
Suggested Skills:?
SQL
Influencing and advising
Stakeholder Management
Product Management
LinkedIn is committed to fair and equitable compensation practices.??
The pay range for this role is $105,000 to $170,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.??
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance ?
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement ?
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates ?
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
