Position Information
Functional TitleSr. Manager, Network Infrastructure & Data Center Operations
Recruitment Category TypeStandard
Functional CategoryInformation Technology
GradeIT.19
FLSA StatusExempt
Requisition Number26-0097
Number of Vacancies1
Job LevelDivision Manager
Job CodeN/A
Job Description Summary
Organization NameIT Infrastructure Services
Reports toDeputy Director, IT Infrastructure Services
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Work Schedule
M-F 7:00 am to 3:30 pm with on call availability 24/7
Position LocationLaurel
Position Summary Information
General Summary
This is a non-merit system, employment-at-will, long-term contract position.
TheSr. Manager, Network Infrastructure & Data Center Operations ( NIDCO )leads and directs the team and provides day-to-day oversight and management of data centers, data networks, platforms, telecommunications infrastructure, and technical facilities. Thescope of responsibilities includes management of a 24×7×365 mission critical data center and infrastructure operations, including oversight of related infrastructure activities in all project phasesbeginning with requirements gathering through implementation, with on-going production and on-call support.
Essential Functions
Oversees and directs all aspects of the 24×7×365 mission critical data center, platforms, cloud infrastructure, and network/telecommunication infrastructure operations, including plans, designs, and implementation, deployment, support and maintenance functions
Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, platforms, telecom network, call/contact center systems operations and services
Serves as the senior level escalation point for data center operations and infrastructure managers and staff that responds and resolves all infrastructure operational issues
Establishes high performance and optimized data center, network operations center and telecommunication infrastructure, facilities and services
Manages external vendor relationships with contract administrators to review/negotiate/revise relevant contracts
Oversees the management of service level agreements with vendors and service providers
Develops policies and procedures for all information technology infrastructure operating environments
Reports key metrics on data center, platforms and network/telecommunication infrastructure operational activity
Serves as liaison with governmental and non-governmental entities anticipating the acquisition or maintenance of communications equipment at Commission facilities; manages such relationships and service level agreements
Manages and ensures compliance with FCC regulations and other regulatory bodies
Manages and oversees the maintenance of all assets for the data center, platforms, networks, telecommunications, and other infrastructure
Provides strategic direction for growth with business plans for technology infrastructure operations capacity planning
Designs infrastructure technology services to meet business service level agreements
Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Other Functions
Establishes plans and policies to support the Commission's Continuity of Operations ( COOP ) Plans and Business Disaster Recovery plans
Performs other related duties, as required
Work Environment And Physical Demands
Business casual office environment
Required Knowledge, Skills, And Abilities
Considerable knowledge of network-based systems operations and maintenance, including a good understanding of protocols and tools necessary for effective resolution of maintenance requests and tracking operational processes
Strong knowledge of network and cable management systems, including inventory and special connotation related to the presence of systems in a distributed environment
Knowledge of data center operations and capacity planning
Knowledge of methods and procedures for managing instrumentation and process control operations and troubleshooting
Knowledge of telecommunications including SIP , PBX , ACD , CTI , voice engineering, call routing, and IVR programming
Knowledge of FCC rules and regulations and the principles and standard practices of microwave and communications electronics
In depth knowledge of the following of Data Center Facilities Management, Data Center backbone networks, Platforms, Cloud Computing, Server Farms, large-scale Storage Area Networks ( SAN ) and Data Center provisioning processes
Technical skills required to manage Unix/Linux, mainframe, MS Windows, and VMWare/Virtual environments
Strong customer focus skills with ability to recognize customer requirements, assist customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfaction
Excellent analytical and problem-solving abilities
Strong analytical and organizational skills with the ability to manage multiple, competing complex priorities
Excellent oral and written communications skills
Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously
Ability to work well with people from different disciplines with varying degrees of technical experience
Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints
Minimum Education, Experience Requirements
Bachelor's degree
10+ years experience in data center, LAN / WAN , and telecommunication administration and network operations management
3+ years experience managing technology teams as well as the following:
Experience with infrastructure/network operations support and PBX implementation and support
Experience developing and implementing operational plans, which may include budgets, processes, and infrastructure methodologies
Demonstrated experience implementing call center and contact center solutions for enterprise
Experience in operations, project applications, and project management, working with/meeting business users' requirements
Experience designing, managing and implementing network and data center infrastructure to support organization's Disaster Recovery/ COOP and Business Continuity plans
Additional Requirements
Applicant must complete the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Must be available, as required, to work as needed on a 24-hour on-call basis, odd and irregular hours and various shifts
Preferences
Master's degree in Management Information Systems, Computer Science, or Information
Management;
Water/wastewater utility or relevant industry experience
Salary$168,976 - $287,716
Posting Detail Information
EEO Statement
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Close Date12/09/2025
Open Until FilledNo
Special Instructions to Applicants
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
Supplemental Questions
Required fields are indicated with an asterisk (*).
-
Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant Documents
Required Documents
Resume
Optional Documents
Cover Letter/Letter of Application
