Optum On-Site Solutions is a primary care clinic solution for employers providing convenient, quality, and low-cost care to their employees and dependents. As the first point of contact for the patient, the Medical Assistant is responsible for providing a concierge level of service ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with an advanced practice clinician and another medical assistant.
Location: Waupaca Foundry, Tell City
1001 Main St. Tell City, IN 47586
Schedule: Monday, Tuesday, Thursday, Friday from 7:00 a.m. - 5:00 p.m.
Our Medical Assistances:
Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
Through genuine and positive communication, makes each customer feel informed, understood, and special
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Can keep up in the MedExpress environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Primary Responsibilities:
Welcomes patient to the worksite clinic and orients them to the services available
Manages the patient check-in and check-out process
Schedule / reschedule onsite clinic appointments
Manages clinic calls, emails, and walk - ins
Order clinic supplies
Manage clinic flow to ensure patients are seen timely.
Visible resource - actively participating in worksite events and part of worksite fabric
Coordinates distribution of well-being related communications and marketing at the site (posters, desk drops, etc.)
Assist in the execution of group event activities at their site (i.e. biometric events, flu shots, health fairs) in collaboration with Manager
Navigates patients to employer benefit programs
Complete provider orders per state and provider regulations
Perform Clinical Intake with patients to include taking and recording vital signs and patient history
Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
Prioritizes and multi-tasks to optimize patient flow and the patient experience
Complete patient referrals and patient callbacks daily, with results as needed
Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures
Other duties as assigned such as new models of care and new @types of procedures, etc.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in an urgent care, primary care, or emergency room setting
Meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable
If required by state - ability to maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board
Basic Life Support Certification or have the ability to obtain it within 90 days of hire
Preferred Qualifications:
2+ years of direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting
Direct experience with the following tasks:
Clinical intake, patient data collection
Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.)
Performing EKG testing
Application of orthopedic devices, such as preformed splints
Performing basic wound care
Review of basic instructions such as use of patient assistive devices (crutch fitting & walking)
Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements
Knowledge of computerized information systems (EMR) used in clinical management settings
Proven solid interpersonal and organizational skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
