AVP/Banking Center Manager (BCM)

Bank OZK • Mulberry, AR • 2d ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.

Knowledge, Skills & Abilities

Knowledge of retail bank products and services

Knowledge of bank regulations, policies, procedures, and operational standards

Knowledge of business development techniques in a retail environment

Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth

Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.

Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives

Ability to demonstrate effective planning and organizational skills in a dynamic business environment.

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Skill in identifying client needs to develop and grow business

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

Bachelor's degree or commensurate work experience required

2+ years' retail client service and/or business development experience required

1+ year business development management/leadership experience strongly preferred

Proven achievement of business growth goals and financial targets required

Experience managing, leading and coaching professionals required

Comprehensive knowledge of bank products/services and regulations required

Valid driver's license and good driving record required

NMLS required

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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