Description
Location: On site in Memphis, TN, Lafayette, LA, Metairie, LA, Birmingham, AL, or Knoxville, TN
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Position Overview:
The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s). The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s).
The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts.
Essential Duties and Responsibilities:
Consultation and Analysis
Drives initiatives and has primary responsibility for approving business requirements
Manages definition of business case and approves business requirements and functional designs for system enhancements
Considers impact to vendor, workflow of existing processes and other related systems
Uses analytical skills to streamline business processes
Understands and applies limitations and unique advantages of existing enterprise capabilities
Analyzes marketplace, industry, company and technology trends and best practices
Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
Designs and documents business processes to improve efficiency
Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
Develops solutions to business problems or new business requirements
Creates maps of current and future processes
Manages system SLAs, Disaster Recovery and Business Continuity, and user access
Serves as primary subject matter expert contact for the system
Defines and drives system strategy to align with organizational strategies
Researches and analyzes the root cause of system issues
Execution
Manages multiple initiatives effectively
Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
Develops detailed plans and timelines
Produces system-related job aids and provides training content for training facilitators
Performs and coordinates User Acceptance Testing
Reviews and approves Quality Assurance test plans
Performs or schedules production certification
Communication
Relates well with all levels of the organization and builds appropriate rapport
Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
Manages end-user system communications
Communicates with manager proactively regarding any capacity issues or opportunities
Knowledge:
In-depth knowledge of multiple operations areas and functions
Understanding of business processes and functions for loans, deposits, and other products
Awareness of regulatory environment and implications
Education and/or Work Experience Requirements:
Skills:
Ability to establish a mutual understanding with team members
Can decide and act without having the total picture
Can easily pose future scenarios
Can present the unvarnished truth in an appropriate and helpful manner
Excellent verbal and written skills
Strong Lucid skills preferred
Project Management or Business Analyst experience beneficial
Abilities:
Ability to read situations quickly
Ability to decompose a problem into detail
Ability to influence business partners without formal reporting relationships
Ability to travel as necessary
Ability to monitor and communicate detailed findings
Ability to communicate ideas, concepts, positions, and decisions
Job Qualifications
Utmost commitment to quality
Strong customer orientation
Bachelor's degree or related experience
5 or more years system implementation and/or operations experience
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_https:/www.firsthorizon.com/\\;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
Benefit Highlights
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook (https://www.facebook.com/FirstHorizonBank)
X formerly Twitter
LinkedIn (http://www.linkedin.com/company/first-horizon-bank)
Instagram
YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
