Account Manager

Arrow Electronics • Phoenix, AZ • 1h ago

Position:

Account Manager

Job Description:

What You'll Be Doing:

Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.

Coordinating numerous team members to maintain overall OTD, timelines, and schedules-removing barriers to success.

Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.

Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.

Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.

Work with the business team in contract renewals, extensions, and scope change activities

Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.

Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.

Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.

Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

Key speaker and organizer of QBRs as we steer to short and long-term improvement.

Reports directly to Operations and is salary with bonus structure tied to Operational KPIs.

What We Are Looking For:

Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

Key customer interface - needs to have all the communication "soft skills" and be comfortable to present at all levels.

Ability and willingness to deliver bad news and have a solution to improve.

Empowered with internal authority across the org, acts as a team leader representing their customer accounts.

Ability to independently self-manage without extra management involvement or oversight.

Experience creating, interpreting, and managing Bills of Materials (BOMs) to support accurate quoting, project planning, and cross-team coordination.

Proactive approach to account management with an emphasis on automation.

Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team.

Project Management experience when approaching customer support.

Developed organizational and time management skills.

Work Arrangement:

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term/Long-Term Disability Insurance

Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

Paid Time Off (including sick, holiday, vacation, etc.)

Tuition Reimbursement

Growth Opportunities

Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)

On-site Café with Catering Option for Busy Lifestyles

4/7/365 On-site Gym and Lockers, Free for Use to All Employees

Bike Racks

And more!

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!

Annual Hiring Range/Hourly Rate:

$101,200.00 - $125,372.50

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://cdn.phenompeople.com/CareerConnectResources/ARELUS/documents/EqualEmploymentOpportunityPolicy\UnitedStates\2024-1713302215740.pdf)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Similar Jobs

Downstream Marketing Manager

Stryker • Phoenix, AZ • 52min ago

Management & Administrative

We are seeking a dynamic Marketing Manager to lead the Surgical franchise within Stryker Sustainability Solutions . This individual will be responsible for driving the annual marketing strategy from development through e...

52min ago

Go to Apply

Downstream Marketing Manager

Stryker • Tempe, AZ • 56min ago

Management & Administrative

56min ago

Go to Apply

Administrative Coordinator II

Dignity Health • Phoenix, AZ • 1h ago

Management & Administrative

Job Summary and Responsibilities At Dignity Health St. Josephs Hospital and Medical Center, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona. As part o...

1h ago

Go to Apply

Administrative Coordinator

Dignity Health • Phoenix, AZ • 1h ago

Management & Administrative

Job Summary and Responsibilities Performs complex, specialized function-related administrative tasks with little to no supervision. Including coordinating a variety of programs and assisting in budget preparation. Coordi...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Sun Lakes, AZ • 5h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5h ago

Go to Apply

Customer Service Representative

GCG • Phoenix, AZ • 6h ago

Management & Administrative

Overview GCG Custom Engineered Solutions (CES) is currently seeking Customer Service Representatives to join our Customer Service team! Do you thrive in a fast-paced, business-to-business environment where collaboration...

6h ago

Go to Apply

Customer Service Representative

U-Haul • Surprise, AZ • 6h ago

Management & Administrative

Location: 13440 W Bell Rd, Surprise, Arizona 85378 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repr...

6h ago

Go to Apply

Warehouse Manager | Chase Field

Compass Group, North America • Phoenix, AZ • 7h ago

Management & Administrative

Levy Sector Salary: $60,000/yr -$65,000/yr, DOE Location: Chase Field Schedule: No two weeks look the same at Chase Field and thats part of the excitment! We support MLB games, concerts, and special events, this position...

7h ago

Go to Apply

Senior Administrative Assistant

Oracle • Phoenix, AZ • 7h ago

Management & Administrative

Job Description Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyper-scale, multi-tenant services deployed in more than 50 r...

7h ago

Go to Apply

Reservation Manager

U-Haul • Tempe, AZ • 8h ago

Management & Administrative

Location: 1010 W Fairmont Dr, Tempe, Arizona 85282 United States of America Reservation Agent Responsibilities: Direct incoming U-Haul equipment to rental facilities to fill every confirmed reservations Assist in control...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.