Customer Service Representative

GCG • Richmond, VA • 2h ago

Overview

GCG Custom Engineered Solutions (CES) is currently seeking Customer Service Representatives to join our Customer Service team!

Do you thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success? Do you take pride in delivering exceptional customer experiences? If so, our Customer Service team could be your next career home!

As an Customer Service Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division . You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction .

If you are looking for an opportunity to apply your excellent customer service and communication skills and exceptional order management capabilities, apply now!

Schedule: Monday to Friday, 8:00am to 5:00pm CST or EST

What you'll do

Onboard new customers and manage daily entry of detailed wire and cable purchase orders according to customer specifications

Process online orders, ensuring accurate fulfillment and timely updates to customers

Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution

Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems

Processes RMAs (Return Merchandise Authorizations) from initiation through completion, ensuring accurate documentation and timely resolution

Actively participate in opportunities to improve individual knowledge of the company, products, and systems

Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved

Work toward and contributes to the success of all individual and team goals/metrics

Support phone coverage as needed

Perform other duties

What you'll bring

3+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required

High School Degree or Equivalent required; Bachelor's Degree preferred

Proficiency in Microsoft Excel, Word, and other business applications

Experience using an ERP system

Experience managing high volumes of online orders, ensuring accuracy

Experience in processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests

Ability to work effectively under pressure in a deadline-driven environment

Professional verbal and written communication and listening skills

Ability to communicate with a diverse population of people

Ability to work in a team environment

Ability to think critically and analyze issues based on data

What We Offer

Competitive hourly pay ranging from $22 to $25 per hour

Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need

Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access

Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

An employee-centric company that values and truly appreciates our most important asset: You!

Our Use of AI in Recruiting

At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach.

About Custom Engineered Solutions (CES)

Paige, a GCG company, has been delivering innovative wire and cable solutions for over 65 years. Serving industries including renewable energy, data communications, industrial applications, irrigation, and more, we are committed to engineering excellence, customer-driven innovation, and high-quality products that help businesses solve complex challenges with tailored solutions. Built on a foundation of expertise, flexibility, and humility, we are dedicated to solving customer challenges, adapting to their needs, and continuously improving. At Paige, we remove ego from the equation, fostering a collaborative, customer-focused culture that drives long-term growth, innovation, and enduring partnerships. Join us and be part of a company shaping the future of connectivity.

Equal Opportunity Employer Statement

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

LI-remote

LI-CF1

Job Locations US-Remote

ID 2025-1963

Category Customer Service/Support

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