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Customer Service Representative

Kelly Services • Long Beach, CA • 3h ago

Now Hiring: Customer Service Representative - Long Beach, CA

Pay: $23/hour

Location: Long Beach, CA

Schedule: Monday- Friday 7am-330pm

Type: Temp-to-Hire

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team in Long Beach. This position plays a vital role in our distribution branch, managing responsibilities across customer service, inside sales, warehouse support, and administrative functions.

The ideal candidate will bring industry knowledge, excellent communication skills, and a passion for building strong customer relationships.

Key Responsibilities:

Provide exceptional service to internal and external customers via phone, email, and in person.

Process sales calls, quote requests, and product orders from start to delivery.

Maintain and grow customer relationships, including upselling and follow-through on all orders.

Track and follow up on quotes, lost sales, and expedite requests.

Collaborate with outside sales, purchasing, warehouse, billing, and management teams.

Monitor inventory levels, product availability, and pricing.

Coordinate delivery logistics to meet customer expectations.

Negotiate customer quotes and proposals.

Assist with credit and collections for assigned branch accounts.

Occasionally accompany sales representatives on customer visits.

Manage returns, arrange special deliveries, and process credit card payments.

Assist with physical inventory counts and occasional warehouse tasks (forklift operation, order picking/packing).

Qualifications:

1-2 years of B2B sales or customer service experience (experience in industrial insulation, building materials, plumbing, or HVAC preferred).

Proficiency in Microsoft Office Suite.

Strong communication, time management, and organizational skills.

Ability to problem-solve and provide consultative customer support.

Comfortable working in a fast-paced, team-oriented environment with minimal supervision.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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