A key focus is on implementing the enhanced Financial Due Diligence (FinDD) framework for new deals, ownership transfers, and conversions, ensuring robust audit trails and timely approvals. The Director leads and coordinates complex owner debt collection work outs, negotiating payment plans and facilitating dispute resolution for high-stakes owner relationships. The role also drives change management initiatives, develops communications and enablement materials for complex owners, and collaborates with cross-functional teams to ensure seamless rollout of compliance and FinDD processes. Regular monitoring and reporting of bad debt trends, compliance lever effectiveness, and FinDD outcomes to governance bodies are essential to support strategic decision-making and protect system size and profitability.
Your day to day
Lead the activation and governance of financial compliance levers (e.g., ACH requirement, dimming hotel visibility, suspension from Revenue Management/Commercial Services, Ignite/Boost programs) to incentivize timely fee payment and reduce bad debt provision.
Oversee the Franchise Compliance Committee (FCC) process for hotels in financial default, including documentation, notification letters, cure periods, and escalation to End Sell Voting Committee where applicable.
Manage and own ongoing enhancements of the enhanced Financial Due Diligence (FinDD) framework for new deals, ownership transfers, relicensing, and conversions, ensuring timely approvals and audit trail documentation.
Coordinate with Legal to ensure compliance levers and FinDD processes align with contractual obligations and mitigate legal risk.
Develop and deliver change management plans, owner communications, FAQs, and enablement materials to support rollout of compliance and FinDD initiatives.
Monitor and report on bad debt trends, FinDD outcomes, and effectiveness of compliance levers to SRMEC and other governance bodies.
Lead and coordinate complex owner debt collection work outs, including negotiating payment plans, facilitating dispute resolution, and ensuring timely recovery of outstanding balances from franchisees and hotel owners. Oversee the documentation and execution of work out strategies in alignment with compliance levers and governance protocols.
Serve as a strategic finance partner to Operations, Legal, Development, and other stakeholders across the US and Canada Franchise estate, supporting compliance and financial controls, and providing financial insights and recommendations to drive operational excellence and maximize shareholder value
Strengthen owner engagement and promote responsible ownership by leveraging the full scope of collaboration with owners, developers, and operators-strategically exchanging commercial concessions for operational improvements, including Property Improvement Plans (PIPs), Guest Relations (GR), Quality metrics, and IHG One Rewards.
Support project discovery, feasibility, approval, and implementation to boost IHG efficiency-reducing costs and increasing revenue-by serving as the lead regional finance partner for franchise-impacting initiatives like Easypay, AI/BOT automation, and AR process improvements
Review and manage Fin Ops approval for franchise proformas for deals that require additional pro forma review given IHG investments including but not limited to Key Money and discount points to be offered.
Serve as the primary regional FBP stakeholder with Global Financial Reporting (GFR) for policies/methodologies and account risk group assignments that impact bad debt provision and such as ECL overlays and rate distributions.
What we need from you
Bachelor's or Master's Degree in Business, Finance, or a relevant field of work, or an equivalent combination of education and work-related experience.
10+ years progressive work related experience in multiple areas of financial and/or business analysis, or financial compliance related area, with 5 to 7 years managing teams and/or significant complex projects
Demonstrated ability to assess and understand a variety of internal and external economic and financial issues which impact the business, to analyze data and forecast future business trends, and to develop effective financial plans based on businesses assessments
Demonstrated experience in leading and developing people.
Strong communication skills, both verbal and written to address all levels within the organization and ability to gain consensus
Demonstrated experience with PeopleSoft, OAC or similar financial software for the purpose of financial reporting, analysis and presentation.
CPA or MBA preferred
Demonstrated knowledge of finance, budgeting, industry financial and commercial acumen
Demonstrated ability to scope a project and develop a plan of action, ability to influence others, present convincing arguments and deal with conflicting viewpoints.
T ravel -
Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $139,000 to $170,000. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
LI-SM1
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
