Senior ServiceNow ITSM Developer
Plano, Texas;Richmond, Virginia; Chandler, Arizona; Charlotte, North Carolina; Kennesaw, Georgia; Pennington, New Jersey
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Senior ServiceNow ITSM Developer isresponsible for the analysis, design, configuration, and implementation of software development projects with ServiceNow ITSM, ITAM, and ITOM. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives and works closely with on-shore and off-shore resources.
This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies.
Responsibilities:
Support the standup, configuration, and implementation of the modules supporting ServiceNow's ITSM, ITOM, and ITAM capabilities.
Design, Create, and Maintain reporting inclusive of Platform and Performance Analytics, Process Mining, and KRIs, KPIs, and Control Metrics both at a process/workflow and Operational perspectives.
Develop Interactive Dashboards, Widgets, Workspaces.
Create and maintain Forms, Reports, Views, Workflows, Business Rules, Scripts, ACLs, Groups and Roles
Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc.)
Assist with design, creation and cataloging of business process flows.
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.
Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems.
Design and implement robust APIs that contribute to efficient data exchange.
Designs, develops and is accountable for feature delivery
Applies enterprise standards for solution design, coding and quality
Ensures solution meets product acceptance criteria with minimal technical debt
Guides the team on work breakdown and execution
Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria
Plays a team lead role (as an individual contributor) and mentors the team
Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)
Required Qualifications:
Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience
7+ years of experience working as a ServiceNow Developer
5+ years of experience working in the Discovery module of ServiceNow
Proficiency with API development (SOAP OR REST)
Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies
Expertise in ServiceNow development, JavaScript, Angular JS or React JS
Proficiency in ServiceNow Flow Designer
Excellent written and verbal communication skills.
Experience with complex and global projects
Desired Qualifications:
Very strong analytical skills
ITIL Foundations certified or higher preferred
B.S. in Computer Science or similar
Skills:
Automation
Influence
Result Orientation
Stakeholder Management
Technical Strategy Development
Architecture
Business Acumen
Risk Management
Solution Delivery Process
Solution Design
Agile Practices
Analytical Thinking
Collaboration
DevOps Practices
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
