Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Job Summary
The Site Solutions Manager is the cornerstone of success at the Joule site-Caterpillar's first-of-its-kind, large-scale Electric Power project, delivering gigawatt-scale, AI-ready compute capacity to one of the world's most advanced data center campuses. In this high-stakes environment, the Site Solutions Manager is accountable to achieve our customers' most critical outcomes: maximizing up time and optimizing total cost of ownership (TCO) through daily, on-site leadership and operational excellence.
By proactively managing all aspects of site operations, collaborating with field support teams, and executing customer-approved strategies, the Site Solutions Manager ensures that customers realize the full value of Caterpillar's integrated power solutions. This role is essential in delivering on our commitments to service, reliability, and innovation-helping Joule and its tenants achieve industry-leading performance, efficiency, and sustainability.
What You Will Do :
Communicate the value of Caterpillar's solutions to customers and stakeholders.
Drive and monitor fleet physical availability to ensure optimal site performance.
Anticipate emerging risks and proactively mitigate them to prevent downstream impact.
Track and escalate product problems, ensuring timely resolution.
Document and analyze downtime drivers to inform continuous improvement.
Develop and implement maintenance strategies that exceed planned intervals and support up time.
Lead and execute continuous improvement initiatives across site operations.
Conduct demand planning to align resources and anticipate site needs.
Coordinate Caterpillar resources and champion safety initiatives on site.
What You Will Have :
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Facilitates creation of the 'right' products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Anticipates customers' needs and satisfies them proactively.
Resolves complex customer complaints or problems.
Participates in developing a variety of effective ways to deal with difficult customers.
Recovers from a service failure in a way that enhances customer's esteem of the organization.
Effective Communication: Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Adapts documents and presentations for the intended audience
Communicates well downward, upward, and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Gains agreement on the problem-solving process, risk assessment, decision points, and criteria.
Orchestrates the resolution of high-impact and cross-functional problems
Successfully organizes problem solvers and stakeholders for high-impact problems.
Predicts and explains long-term trends and implications for alternatives
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Conducts periodic reviews of work effort, progress, issues, and successes
Maintains productive, long-term relationships with clients or vendors
Creates opportunities to educate support teams on client priorities.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Provides highly effective solutions to very complex technical challenges, applying outstanding technical competence to understand and resolve issues
Champions the use of new innovations and technologies that solve technical business problems.
Develops organizational policies, best practices and management methods that are highly conducive to technical excellence.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products
Demonstrates experience with providing field support for multiple products or customers.
Defines and reviews support agreements; monitors adherence and customer satisfaction.
Participates in architecting and implementing remote support capabilities
Monitors, analyzes and reports on product weaknesses and deficiencies
Additional Information
This position requires the candidate to work a 5-day-a-week schedule on the Joule Job site or at Wheeler's (local Dealer) branch office.
Location: Salt Lake City, Utah area:
Wheeler Branch in Salt Lake City
On-site at Joule (location to be provided)
Travel less than 5% is possible.
Relocation is available for this position
Visa Sponsorship is NOT available
Position may require Special Government Clearance: passing a US Government background check may be required as a job requirement.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.
At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.?
Please ensure you frequently check the e-mail account you provided on your application, including the junk/spam folder, as this is the primary correspondence method in our recruiting process.
Summary Pay Range:
$144,960.00 - $217,320.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Posting Dates:
November 17, 2025 - December 3, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
