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Customer Service Call Center Manager - Direct Hire FTE

Robert Half • Des Moines, IA • 2h ago

Description

PERMANENT POSITION: Customer Service Call Center Manager - Financial Servicing / Origination * **INTERVIEWS THIS WEEK!

EXCITING STABLE COMPANY! INTERVIEWS THIS WEEK!

LOCATION: Hybrid / Des Moines, IA) | $1,000 Referral Bonus

** Green Card, EAD, US Citizen NO OPT, F1-VISA, NO H1B Visa !!

Join a stable, growing Midwest people-focused a Call Center Manager handling critical programs. This is a high-impact, Leadership role with long-term career growth, succession planning, and full exposure to business operations. Our team is trusted by state & federal agencies, private institutions alike. If you're seeking more than just a job-if you're ready to develop into the next generation of leaders-this is your chance!

Please contact CARRIE DANGER directly for immediate consideration on this Customer Service Call Center Supervisor ** My direct email address is on my LinkedIN Profile. Customer Service Call Center Manager position with one of our clients in Des Moines Iowa up to $100K PLUS BONUS. ____

WHY APPLY!

Career Growth: Succession planning is in progress-a rare chance to learn from established leaders and grow into future management.

Stability

Retirement is SO GOOD!: 401(k) plus pension/profit-sharing (up to 9.5% company match)

Collaborative Culture: Direct mentorship from experienced directors and supervisors-your input shapes process and strategy.

Hybrid Weekly Flexibility

Your Impact in this Customer Service Call Center Manager:

You'll supervise 12 direct reports in a high-volume call center focused on federal and state servicing, including inbound/outbound calls, customer experience, and default prevention.

MUST HAVE:

A call center leader (inbound/outbound) who brings hands-on supervisory experience-CALL CENTER EXPERIENCE non-negotiable.

A problem solver who can manage operational change & complex regulatory processes.

Mentoring, performance management, and annual reviews.

Leading teams working in loan servicing systems (mainframe, mobile app, online portal).

Guiding default prevention efforts (collections, skip tracing, payment assistance).

Financial Loan OR Loan Origination experience is preferred 1

Managing KPIs, Metrics & reporting,

Compliance (state/federal regulations).

Supporting -departmental budgets, vendor contracts, and process improvements.

Supervising semi-technical staff

Developing training around compliant word attracts, change management and issue resolution

For immediate and confidential consideration on this Direct Customer Service Call Center Manager opportunity, it is best to contact me directly, CARRIE DANGER, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and e-mail resume CONFIDENTIALLY & directly to me - my email address / contact Information on my LinkedIN profile. Or you can ONE CLICK APPLY on our website Robert Half and apply Specifically to this posting.

Requirements

MUST HAVE:

A call center leader (inbound/outbound) who brings hands-on supervisory experience-CALL CENTER EXPERIENCE non-negotiable.

A problem solver who can manage operational change & complex regulatory processes.

Mentoring, performance management, and annual reviews.

Leading teams working in loan servicing systems (mainframe, mobile app, online portal).

Guiding default prevention efforts (collections, skip tracing, payment assistance).

Financial Loan OR Loan Origination experience is preferred 1

Managing KPIs, Metrics & reporting,

Compliance (state/federal regulations).

Supporting -departmental budgets, vendor contracts, and process improvements.

Supervising semi-technical staff

Developing training around compliant word attracts, change management and issue resolution

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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