IT Customer Service Analyst

CVS Health • Smithfield, RI • 23h ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed

computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the

distributed environments we work with.

Some of the main responsibilities of this position include:

Distributed desktop support.

Desktop and infrastructure maintenance.

Installation services

Problem resolution and help desk support.

Installs Computer Equipment (Lease Replacements/New Hires, etc.).

Handles incoming SPOC phone calls as assigned.

Facilitate communication amongst customers, team members, and other AIS areas.

Supports and tests IT Technology and provides feedback to appropriate AIS Units.

Participating in research of nonstandard product solutions to meet customer needs.

Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office closures/Restacks/Consolidations), Major Project Initiatives.

You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing

management and continuous improvement initiatives. You will manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.

Required Qualifications

2+ years of experience in IT customer support role.

2+ years of Microsoft Office applications.

Must be able to lift minimum of 50 lbs.

Preferred Qualifications

2+ years of experience troubleshooting hardware and software.

Service Now ticketing experience.

LAN certified Network administration and/or equivalent experience.

MCSE/MCA or related computer experience.

Excellent communication skills.

Education

Verifiable High School Diploma or GED with equivalent work experience required, Bachelor's Degree in Computer Science or

related discipline preferred.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/20/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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