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Manager, Continuous Improvement Quality Assurance

Samuel, Son & Co (USA), Inc. • Heath, OH • 3h ago

Job Description

RESPONSIBILITIES:

Responsible for meeting all quality assurance objectives and metrics.

Lead the Operations team to identify and resolve quality issues efficiently and effectively.

Ensure compliance with customer part standards and manage all customer and internal audits.

Drive continuous improvement initiatives across the plant by leveraging lean tools (5S, Kaizen, value stream mapping, SPC, PFMEA, and root cause analysis) to eliminate waste, improve process flow, and enhance first-pass yield.

Collaborate cross-functionally to analyze quality data, identify trends, and implement sustainable corrective and preventive actions that improve OEE, reduce scrap, and enhance customer satisfaction.

Champion problem-solving methodologies such as DMAIC, 8D, and PDCA, ensuring disciplined execution and follow-up.

Validate quality processes by tracking and documenting key performance indicators and communicating results in cross-functional meetings.

Partner with Sales, Engineering, and Production to ensure customer specifications are clearly defined and consistently met.

Mentor and develop team members to drive a proactive culture of quality assurance and continuous improvement.

Investigate and address customer complaints regarding quality in a timely and structured manner.

Lead or support corrective action planning and verify implementation effectiveness.

Lead and/or participate in internal and external audits, ensuring alignment with ISO9001 standards.

Maintain evidence of conformance with applicable standards and procedures.

Lead and delegate layered audit activities within the facility to promote ownership at all levels.

Collaborate with CI and Quality peers across other Samuel plants, providing expertise, benchmarking insights, and hands-on assistance when needed to support network-wide improvement initiatives.

Lead and mentor a team of Quality Technicians and the Quality Supervisor to ensure departmental performance goals are met.

Provide regular coaching, feedback, and development opportunities to enhance team performance.

Other related duties and responsibilities as required or assigned.

QUALIFICATIONS:

Engineering degree required; materials science or chemical engineering preferred.

7-10 years of metals manufacturing experience preferred.

ISO auditing experience preferred.

Ability to read and use a wide range of measurement equipment (micrometers, calipers, tensile testers, steel rulers, torque wrenches, hardness testers, gauge blocks, and refractometers).

Strong skill set in Microsoft Excel, PowerPoint, and Word.

ERP experience preferred; D365 experience an asset.

Strong mathematical, analytical, and report-writing skills.

Six Sigma (Green Belt or higher) certification preferred.

Demonstrated success with root cause analysis, corrective actions, and structured problem solving.

Proven experience leading lean manufacturing or CI initiatives that delivered measurable cost, quality, or productivity improvements.

Team-oriented and able to collaborate effectively with diverse personalities and cultures.

Ability to adapt to changing work environments and leadership expectations.

Able to lift at least 40 lbs periodically and work in manufacturing/warehouse conditions.

Travel may be required about 10-20% of the time.

SAMOMM

LI-RP1

About Us

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you're seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

About the Team

At Samuel Packaging Systems Group, we are committed to providing our customers with innovative, high quality, cost-effective packaging systems, supplies and solutions. Our technical expertise takes customers' packaging and unitizing requirements from the initial concept to advanced CAD engineering through to fabrication, installation and maintenance. Our comprehensive in-house research and engineering capabilities, modern manufacturing plants and responsive customer service teams provides customers complete packaging and unitizing solutions.

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