Asst. Manager - Dispute Owner (Account Receivable)

Schindler Holding • United States, United States • 3h ago

Your main responsibilities

Role Summary:

The Dispute Owner plays a critical role in the Australia Accounts Receivable process in BSC by taking ownership of customer disputes, ensuring timely resolution, and maintaining customer satisfaction. This role is not about executing corrective actions directly, but about understanding the root cause of issues, identifying the ap propriate resolver within the organization, and coordinating resolution efforts effectively.

Key Responsibilities

Take ownership of disputes identified by collectors and ensure they are monitored through to resolution.

Analyze the root cause of customer issues using system data and process knowledge.

Identify the appropriate resolver (e.g., Sales, Admin, Fulfillment) and assign the dispute for corrective action.

Follow up on resolution progress and ensure timely closure.

Validate with the customer post-resolution to confirm satisfaction and readiness to pay.

Move resolved items back to the collection process or escalate unresolved issues as needed.

Maintain accurate records of dispute @types and resolution timelines.

Collaborate with internal teams to improve upstream processes and reduce recurring disputes.

Support harmonization of dispute codes and contribute to data quality initiatives.

What you bring

Required Skills & Qualifications

Strong analytical skills with the ability to interpret data across systems (e.g., accounting, contract man agement).

Deep understanding of business processes and organizational structure. - Excellent English communication and coordination skills.

Ability to navigate ERP and CRM systems to trace issues and identify responsible parties.

Experience in dispute management, customer service, or AR processes.

Minimum 5-6 years of experience within the organization or in a similar role.

Good to have experience in dealing with Australian customers.

High level of business acumen and internal network awareness. Preferred Attributes

Proactive and solution-oriented mindset. - Strong sense of accountability and ownership.

Ability to work cross-functionally and influence without authority.

Commitment to customer satisfaction and continuous improvement.

Ready to work in Australia shift timings.

What's in it for you?

Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.

Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.

Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate... Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on ourcareer website (https://www.schindler.in/en/careers.html) .

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

We Elevate

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