Customer Service Representative

AAA ENVIRONMENTAL INDUSTRIES INC • Cudahy, WI • 5d ago

JOB REQUIREMENTS: The Customer Service Representative will assist in selling and promoting GFL\'s liquid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist branch manager with accounts payable and receivables and send out to customers. Join our team as a Customer Service Representative at GFL Environmental in Cudahy, WI! Why Join GFL? GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as \'Team Green,\' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life! What\'s in it for you: Comprehensive Benefits Plan including prioritized orthodontics and vision care 401K matching and profit sharing Employee Assistance Program, life insurance, and more! Paid time off * Competitive wages

Growth opportunities What you\'ll do: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Track customer information and concerns and enter data into database. Assist branch manager with accounts payables and receivables. Maintain new account files. Generate call-in work orders for drivers Download, distribute and answer all customer inquiries received via email. Complete verification form, service agreement and pricing matrix on all accounts for changes, new and cancelled. Scan all contracts into system and maintain records of them. Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Monitor, resolve, document, and report all customer complaints, driver route sheets and problems relating to operations and coordinate with management. What\'s required: Minimum of Two (2) years customer service experience. Minimum of One (1) year experience with accounts payables and receivables. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem-solving ability. Excellent data entry skills. Join us and become part of \"Team Green\" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com ** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY2Mzk5Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

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