Customer Service Representative

WESTLAKE MANAGEMENT SERVICES INC • Marietta, OH • 1d ago

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
We are looking for a Customer Service Representative to join our Team !
What will you do?
This Customer Service Representative position will focus on positive experiences for customers in accordance with standard operating procedures while acting as a customer liaison to fulfill orders and resolve all issues with accuracy and professionalism.
All Customer Service Representative positions are required to work on location in Reno, Ohio M-F from 8 AM-5 PM.
What Does Westlake Dimex offer to employees?
Exciting and dynamic environment with plenty of opportunity for career growth
Competitive pay
Quarterly and Annual bonus programs
Day 1 benefits: Medical, dental, vision
Life insurance and optional life and dependent insurance
Short- and long-term disability
Matching 401K with an annual retirement contribution
Employee Assistance Program (EAP)
Caregiver and Paternal Leave
Scholarship program for dependents
Tuition Reimbursement
and MORE!
If this role sounds like a fit for you - don't hesitate, apply today!
SUMMARY
The Customer Service Representative will focus on positive experiences for customers in accordance with Dimex standard operating procedures. The employee in this position will act as a customer liaison to fulfill orders and resolve all issues with accuracy and professionalism.
DUTIES AND RESPONSIBILITIES
Maintain Dimex's reputation as a customer service-oriented organization.
Single point of contact for Customers and Sales Team.
Strong emphasis on data entry and typing skills to enter orders quickly and efficiently, provide tracking information or complete other correspondence with customers.
Build positive relationships with customers via phone, email, and in-person.
Support and execute the sales workflow - from Customer Purchase Order to Bill of Lading - in accordance with Dimex standard operating procedures and guidance from supervisor.
Work closely with the Shipping, Inventory, Operations, and Production teams to ensure orders are shipped complete and on time.
Execute customer service processes for Dimex's Finished Goods Division.
Issue Debit/Credit memos.
New Customer set up in Dimex Systems including assisting with credit applications.
Quote and manage freight for designated accounts.
Maintain and utilize customer account databases and relevant systems, including customer web portals.
Support customer inquiries; advise on available products.
Act as a liaison to customers for complaints/issues; escalate issues via proper channels when needed; document customer complaint details and review with relevant Sales Manager and/or Quality control as needed.
Identify areas for improvement within current operating procedures.
Willingness to work a flexible schedule and overtime when needed.
Stay informed of new and changing products and their specifications.
Communicate changes in customer requirements to the Supervisor and Sales Manager.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High school diploma required.
Additional education or training in administrative/office related subjects is a plus.
5+ years' experience in Customer Service/Inside Sales in a manufacturing environment is preferred.
Excellent efficient/effective communication skills with all levels of the organization and externally.
Creates an environment that encourages teamwork and collaboration, both internally and externally.
Adheres to the highest ethical conduct.
Ability to execute effectively within a fast-paced environment.
Have a high level of comfort with changing procedures.
Proficient w

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