Rep - Cust Service - 1st shift - Hybrid Role

L'Oreal USA • Clearwater, FL • 3h ago

Home (https://careers.loreal.com/en\US/content/Home) / Job Search (https://careers.loreal.com/en\US/jobs/SearchJobs) / 223887

Clearwater, FL, Florida

Apply now (https://careers.loreal.com/en_US/jobs/ApplicationMethods?jobId=223887)

Back

Permanent

Florida

Clearwater, FL

Supply Chain

Full - Time

05-Nov-2025

POSITION: Customer Care representative

DEPARTMENT: Sub-Distribution

REPORTS TO: Manager, Customer Service

LOCATION: Clearwater, FL (SalonCentric NOC)

Job Summary:

Provides premier service directly to a diverse group of Sub-Distributors & Beauty schools utilizing the portfolio of L'Oreal Professional Product brands and partner brands represented by SalonCentric.

Duties and Responsibilities:

Directly interacts with account owners and managers, utilizing sales force/email and phones to perform product inquiries, order entry processing and mitigate challenges. Research issues and brings resolution to complex situations using sound judgment and excellent follow-through within established authority level using guidelines for service policy and following procedure. Manages releasing service blocks, grouping orders and promotional deployment. Communicates cross functionally with internal and external departments regarding risk and opportunity to service level. Performs complete order management, including cancellation and creation. - Negotiate timeframes for deliverables and when appropriate, escalate issues to ensure timeframes are met. Developing good relationship with customers throughout the organization including the top management level - Investigate, analyze, and resolve client issues. Maintain, grow, and optimize existing accounts for revenue through discovery, communication, and rapport building. Provide technical expertise, guidance, and training with clients. Main contact for all stores. Including customer requests regarding logistical issues or promotional matters Manages and researches any Account Challenges while coordinating with the Distribution Centers and Credit Department. Processes Salesforce cases regarding pricing, shipping, shortage, and overage errors. Tracking shipments from the Distribution Center to the Sub- Distributor. Strong moral character provides added value to services performed accurately and in a timely manner. Performs inside sales or telemarketing style functions as needed to support key launches and promotions. Monitors inventory availability in multiple Distribution Centers and executes a change of shipping assignment to complete orders as needed.

Requirements:

At least 1-3 years of demonstrated excellence in a customer service role. Excellent computer skills using Microsoft Office and performing data entry. Exemplary oral and written communication skills, including outstanding telephone manner. Sound judgment and ability to make independent decisions within department protocols and appropriate level of authority. Ability to handle a high volume of inquiries and challenging issues with tact and professionalism. Ability to handle multiple tasks at one time with a high attention to detail. Skilled at suggestive selling and providing alternative solutions to accounts. Ability to work overtime when required.

Similar Jobs

Guest Service Support Expert

Marriott • Tampa, FL • 1h ago

Management & Administrative

Additional Information Job Number 25183968 Job Category Food and Beverage & Culinary Location The Tampa EDITION, 500 Channelside Drive, Tampa, Florida, United States, 33602VIEW ON MAP ( https://www.google.com/maps?q=...

1h ago

Go to Apply

Senior SAP Project Management Tools Specialist

GE Vernova • Clearwater, FL • 4h ago

Management & Administrative

Job Description Summary Job Summary: The Project Management Tools Specialist is responsible for the administration, optimization, and support of tools used by the Project Management function, with a focus on SAP Sales &a...

4h ago

Go to Apply

Senior Account Manager

Refresco • Tampa, FL • 4h ago

Management & Administrative

Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of nation...

4h ago

Go to Apply

Territory Account Manager

EquipmentShare • Tampa, FL • 4h ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

4h ago

Go to Apply

Manager of Information Security

Insight Global • Tampa, FL • 5h ago

Management & Administrative

Job Description Insight Global is seeking a Manager of Information Security for a finance/banking company in the Tampa area. This individual will establish an enterprise security stance through policy implementation, arc...

5h ago

Go to Apply

(USA) GM Coach (Non-Complex) - WM, Management

Walmart • Lutz, FL • 8h ago

Management & Administrative

Position Summary... What you'll do... null At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vi...

8h ago

Go to Apply

Sales Performance Management Manager - Anaplan

Deloitte • Tampa, FL • 10h ago

Management & Administrative

Anaplan Manager Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative d...

10h ago

Go to Apply

Deputy Project Manager

ManTech • Tampa, FL • 10h ago

Management & Administrative

MANTECH seeks a motivated, career and customer-oriented Deputy Project Manager to join our team in the Tampa, FL commuting area. This is a unique opportunity to join our tightly knit team supporting the U.S. Special Oper...

10h ago

Go to Apply

Salesforce MarTech Senior Consultant

Deloitte • Tampa, FL • 10h ago

Management & Administrative

Salesforce MarTech Senior Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technol...

10h ago

Go to Apply

Frontline Manager Sales Manager - Clearwater Beach

Travel + Leisure Co. • Clearwater Beach, FL • 10h ago

Management & Administrative

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.