Technical Account Manager - OpenShift

Red Hat • Madison, WI • 4h ago

The Technical Account Manager (TAM) role at Red Hat involves providing premium support and architectural guidance for the OpenShift Container Platform to enterprise customers. This position focuses on building long-lasting customer relationships and requires a strong technical background in cloud technologies, particularly in container orchestration and automation. The role is not sales-oriented but emphasizes customer engagement and collaboration with various teams within Red Hat.

What you will do:

Support enterprise customers in implementing automated and containerized cloud application platform solutions

Learn new technologies quickly, including container orchestration and microservices

Perform technical reviews and proactively identify and prevent issues

Understand customer technical infrastructures and advocate on their behalf

Collaborate with engineering, R&D, product management, and technical support teams

Create documentation regarding customer issues and resolutions

Manage and grow customer relationships through attentive support

What You Will Bring

Prior experience in technical support, engineering, operations, or quality assurance roles.

Strong understanding of Linux, and supporting areas such as networking, storage, and security.

Hands-on experience with virtualization technologies (e.g., VMware, KVM, Hyper-V) and specifically with OpenShift Virtualization.

Deep familiarity with OpenShift architectures, APIs, operators, and cluster operations.

Ability to juggle multiple issues, priorities, and projects with excellent attention to detail.

Strong customer-facing skills: ability to grow relationships, foster trust, and communicate complex technical ideas to both technical and non-technical stakeholders.

Excellent verbal and written communication skills in English.

Commitment to pursue relevant Red Hat certifications (e.g., RHCE, OpenShift Administration, OpenShift Virtualization).

Collaborative mindset, able to work across internal (Red Hat) and external (customer, integrators, partners) teams.

Quick learner, self-starter, and ability to adapt to evolving technologies and environments.

Strong time management and prioritization capabilities.

Ability to articulate how Red Hat's virtualization and hybrid cloud product portfolio maps to the customer's strategic use cases.

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat (https://www.redhat.com/) is the world's leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

? Comprehensive medical, dental, and vision coverage

? Flexible Spending Account - healthcare and dependent care

? Health Savings Account - high deductible medical plan

? Retirement 401(k) with employer match

? Paid time off and holidays

? Paid parental leave plans for all new parents

? Leave benefits including disability, paid family medical leave, and paid military leave

? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com .General inquiries, such as those regarding the status of a job application, will not receive a reply.

Red Hat

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