Account Manager

Cero Coop • Boston, MA • 4h ago

Boston-based worker-owned cooperative seeks a motivated and
relationship-driven Account Manager for its growing commercial
composting business. The ideal candidate has experience in customer
service, account management, or sales and is passionate about
sustainability and cooperative business values. A typical schedule for
this position is 20 hours per week, with the potential to transition to
full-time employment within 3?6 months. Compensation: \$21.00 per hour
to start, increasing to \$22.00 per hour upon transition to full-time
Serve as the lead point of contact for all customer account management
matters. Build and maintain strong, long-lasting relationships with
clients. Negotiate contracts and close agreements to maximize
profitability. Develop trusted relationships with key accounts,
stakeholders, and executive sponsors. Ensure the timely and successful
delivery of services that meet customer needs and goals. Communicate
progress of monthly and quarterly initiatives to internal and external
stakeholders. Identify opportunities for growth and improvement with
existing clients. Forecast and track key account metrics (e.g.,
quarterly sales results, annual forecasts). Prepare and maintain reports
on account status and performance. Collaborate with the operations and
sales teams to identify new opportunities. Assist with escalated
customer issues and work toward effective resolutions. Minimum 2 years
of experience in account management and/or customer service. Strong
communication skills (verbal and written). Self-motivated, proactive,
and able to work independently. Exceptional teamwork and interpersonal
skills. Ability to anticipate and solve problems before they arise.
Strong computer proficiency and ability to learn digital systems
quickly. CERO is a worker-owned cooperative. The Account Manager must be
open to: Participating in cooperative education and ownership training.
Learning about and supporting CERO?s mission, goals, and role in
building a sustainable and equitable local economy. Contributing to a
respectful, inclusive workplace that treats everyone fairly, regardless
of race, ethnicity, gender identity, ability, or mental health.

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