National Customer Service Representative

Impact Fire • Lynbrook, NY • 2h ago

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

Academy Fire Life Safety is seeking National Customer Service Representatives!

We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, Apply Now!

What You'll Do:

· Dispatch and coordinate client service work requests.

· Follow-up on current customer jobs to make sure they are completed to the customer's satisfaction. (CONSTANT CONTACT WITH CUSTOMER)

· Handle all escalated calls and research the problem to determine what issues may be affecting the customer.

· Manage service level expectations which include the technician's arrival & departure times, job quoting and providing timely updates.

· Work with Fire Officials, Building Departments and other authorities having jurisdiction.

· Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.

· Work cross functionally with other teams and departments.

Qualifications and Requirement:

· Customer service and/or dispatch experience.

· Knowledge of MS Office: Outlook and Excel.

· Ability to problem solve!

· Ability to work overtime when necessary.

Ideal Candidate Will have/be:

· Excellent verbal and written communication skills.

· Detail-oriented --quality and precision-focused

· Outcome-oriented -- results-focused with strong performance culture

· Team-oriented -- cooperative and collaborative

· Multi-task in a high energy standard office environment.

National Facilities Maintenance experience is a plus, not required.

PAID Training Provided.

For consideration, please email your resume to Andrea Ulysse at:

aulysse@academyfire.com

Academy Fire Life Safety offers competitive pay based on skills and experience, a comprehensive benefits package, including medical, dental, vision, a 401(k) with company match, Short and Long-term Disability, Paid Time Off, and Holidays.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Job Details

Pay Type Hourly

Hiring Min Rate 20 USD

Hiring Max Rate 25 USD

Similar Jobs

Deputy Borough Chief

City of New York • New York, NY • 51min ago

Management & Administrative

Job Description THE SELECTED CANDIDATE(S) WILL BE OFFERED A SALARY BETWEEN $179,557.00 -$187,716.00 The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and familie...

51min ago

Go to Apply

Deputy Bureau Chief-Conviction Integrity Bureau

Bronx County District Attorney's Office • Bronx, NY • 53min ago

Management & Administrative

Deputy Bureau Chief-Conviction Integrity Bureau Summary Title:Deputy Bureau Chief-Conviction Integrity Bureau ID:902-202567 Career Opportunity Type:Lateral Bureau:Conviction Integrity Bureau Civil Service Title:Deputy Bu...

53min ago

Go to Apply

Senior Technical Account Manager - Semi-Liquid Funds

Bloomberg • New York, NY • 2h ago

Management & Administrative

Senior Technical Account Manager - Semi-Liquid Funds Location New York Business Area Data Ref # 10047768 Description & Requirements Bloomberg runs on data. Our products are fueled by powerful information. We combine...

2h ago

Go to Apply

Campus Undergraduate Summer Internship Program - 2026 Management Information Systems & Analytics, Technology - New York, NY

American Express • New York, NY • 2h ago

Management & Administrative

Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part...

2h ago

Go to Apply

Manager, Key Account - Non-Alc

Anheuser-Busch • Jersey City, NJ • 2h ago

Management & Administrative

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's m...

2h ago

Go to Apply

Manager, Key Account - Non-Alc

Anheuser-Busch • New York, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Monetization Strategy & Commercial Program Manager

Avispa Technology • New York, NY • 3h ago

Management & Administrative

Monetization Strategy & Commercial Program Manager 16252 Hourly pay: $60-$75/hr (Pay varies based on the candidate's experience and location) Worksite: Leading professional development and networking company (New Yor...

3h ago

Go to Apply

Salesforce MarTech Senior Consultant

Deloitte • New York, NY • 8h ago

Management & Administrative

Salesforce MarTech Senior Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technol...

8h ago

Go to Apply

Sales Performance Management Manager - Anaplan

Deloitte • New York, NY • 8h ago

Management & Administrative

Anaplan Manager Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative d...

8h ago

Go to Apply

Transient Sales Manager - The Waldorf Astoria New York

Hilton • New York, NY • 9h ago

Management & Administrative

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.