Business Analyst, Service Now EA Workspace

Cardinal Health • Helena, MT • 1d ago

What IT Infrastructure & System Administration contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors.

We are seeking a highly skilled Business Analyst with expertise in ServiceNow Enterprise Architecture Workspace and Configuration Management Database (CMDB) . In this role, you will act as a bridge between business stakeholders and technical teams, ensuring accurate configuration data and enabling enterprise architecture insights that drive IT service excellence.

Key Responsibilities

Project & Stakeholder Management

Develop and maintain project plans, track progress, and communicate updates to stakeholders.

Manage expectations and align deliverables with IT policies, resource constraints, and best practices.

Requirements Gathering & Analysis

Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB.

Create process flows, data models, and wireframes to document requirements clearly.

Translate business needs into functional specifications and user stories.

ServiceNow Expertise

Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards.

Support CI lifecycle management and maintain accurate CI relationships.

Work closely with ServiceNow developers and architects to implement solutions.

Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes.

Testing, Documentation and Training

Create and execute test cases; manage UAT and obtain user acceptance sign-off.

Maintain documentation including workflows, data dictionaries, and training materials.

Leverage business knowledge to drive process improvements and enhance system usability.

Provide trainings to stakeholders

Qualifications

4-8 years of experience, preferred as a Business Analyst in ITSM environments.

Bachelor's degree in related field, or equivalent work experience, preferred

Minimum 2 years hands-on experience with ServiceNow EA Workspace (Application Portfolio Management) , CSDM , and CMDB modules.

ServiceNow certifications (CSA, CIS for CMDB/APM).

ITIL v3/V4 Foundation certification.

Experience implementing systems using Agile methodology.

Strong analytical, problem-solving, and communication skills.

Proficiency in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive.

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

May contribute to the development of policies and procedures

Works on complex projects of large scope

Develops technical solutions to a wide range of difficult problems

Solutions are innovative and consistent with organization objectives

Completes work; independently receives general guidance on new projects

Work reviewed for purpose of meeting objectives

May act as a mentor to less experienced colleagues

Anticipated salary range: $80,900 - $127,050

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 12/31/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Similar Jobs

Supply Chain Analyst - Buyer

Oracle • Helena, MT • 4d ago

Retail & Hospitality

Job Description Supply Chain Analyst/Commodity Buyer to coordinate purchasing and reverse supply chain with suppliers of Oracle's key commodities and Oracle's contract manufacturers. Responsible for resolving procurement...

4d ago

Go to Apply

Supply Chain Analyst - Buyer

Oracle • Helena, MT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Analyst, Hotel Level Marketing - Agency Solutions

Hilton • Helena, MT • 5d ago

Retail & Hospitality

This is a remote position based in Chicago, IL As an Analyst on Hilton's Americas Marketing team - reporting into our Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services o...

5d ago

Go to Apply

Senior Associate GDCM Deployment Communications Opening Hotels

Hilton • Helena, MT • 5d ago

Retail & Hospitality

The location for this position is virtual/remote This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around...

5d ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Helena, MT • 1w ago

Retail & Hospitality

171001BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

1w ago

Go to Apply

Industry Sales Executive, Retail

Oracle • Helena, MT • 1w ago

Retail & Hospitality

Job Description Oracle's outstanding suite of products-including Oracle Cloud Enterprise Resource Management (ERP), Enterprise Performance Management (EPM), and Supply Chain Management (SCM), Customer Experience in Sales...

1w ago

Go to Apply

2nd Assistant Store Manager

Natural Grocers • Helena, MT • 1w ago

Retail & Hospitality

Salary Range USD $24.65/Hr. - Overview The Job in a Nutshell: This position requires a strong leader who thrives in a fast-paced, deadline driven work environment. This role will ensure the store and its crew are deliver...

1w ago

Go to Apply

Dealership Accountant I

Lithia & Driveway • Helena, MT • 2w ago

Retail & Hospitality

Dealership:L0650 Northwest Finance Center Lithia Chrysler Dodge Jeep Ram FIAT of Helena Hiring Now: Full-Time Dealership Accountant 80 Hours of PTO front loaded on day 1 Schedule: Monday - Friday, 8am-5pm Great benefits...

2w ago

Go to Apply

Wireless Retail Sales Associate - W1872

OSL Retail Services • Helena, MT • 2w ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16.50/hour base pay and uncapped commission! Employees earn $19.50/hour just hitting minimum expectations and top perf...

2w ago

Go to Apply

Secondary Marketing Quality and Delivery Leader

City National Bank • Helena, MT • 2w ago

Retail & Hospitality

SECONDARY MARKETING QUALITY AND DELIVERY LEADER WHAT IS THE OPPORTUNITY? Responsible for building and leading Secondary Marketing's pre-delivery QC and collateral management processes. Provides mentorship and guidance to...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.