Business Analyst, Service Now EA Workspace

Cardinal Health • Harrisburg, PA • 10h ago

What IT Infrastructure & System Administration contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors.

We are seeking a highly skilled Business Analyst with expertise in ServiceNow Enterprise Architecture Workspace and Configuration Management Database (CMDB) . In this role, you will act as a bridge between business stakeholders and technical teams, ensuring accurate configuration data and enabling enterprise architecture insights that drive IT service excellence.

Key Responsibilities

Project & Stakeholder Management

Develop and maintain project plans, track progress, and communicate updates to stakeholders.

Manage expectations and align deliverables with IT policies, resource constraints, and best practices.

Requirements Gathering & Analysis

Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB.

Create process flows, data models, and wireframes to document requirements clearly.

Translate business needs into functional specifications and user stories.

ServiceNow Expertise

Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards.

Support CI lifecycle management and maintain accurate CI relationships.

Work closely with ServiceNow developers and architects to implement solutions.

Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes.

Testing, Documentation and Training

Create and execute test cases; manage UAT and obtain user acceptance sign-off.

Maintain documentation including workflows, data dictionaries, and training materials.

Leverage business knowledge to drive process improvements and enhance system usability.

Provide trainings to stakeholders

Qualifications

4-8 years of experience, preferred as a Business Analyst in ITSM environments.

Bachelor's degree in related field, or equivalent work experience, preferred

Minimum 2 years hands-on experience with ServiceNow EA Workspace (Application Portfolio Management) , CSDM , and CMDB modules.

ServiceNow certifications (CSA, CIS for CMDB/APM).

ITIL v3/V4 Foundation certification.

Experience implementing systems using Agile methodology.

Strong analytical, problem-solving, and communication skills.

Proficiency in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive.

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

May contribute to the development of policies and procedures

Works on complex projects of large scope

Develops technical solutions to a wide range of difficult problems

Solutions are innovative and consistent with organization objectives

Completes work; independently receives general guidance on new projects

Work reviewed for purpose of meeting objectives

May act as a mentor to less experienced colleagues

Anticipated salary range: $80,900 - $127,050

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 12/31/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Similar Jobs

Assistant Branch Manager

First National Bank • Harrisburg, PA • 31min ago

Retail & Hospitality

Reference #: 2025-02684 Primary Office Location:4250 Derry Street. Harrisburg, Pennsylvania. 17111. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Unit: R...

31min ago

Go to Apply

Retail Warehouse & Production Associate

Savers | Value Village • York, PA • 7h ago

Retail & Hospitality

Description Job Title: Retail Warehouse & Production Associate - NEW Location! Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned cloth...

7h ago

Go to Apply

Retail Store Associate

Savers | Value Village • York, PA • 7h ago

Retail & Hospitality

Description Job Title: Retail Store Associate - NEW Location! Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...

7h ago

Go to Apply

Deli Production Team Member

Pilot Company • Harrisburg, PA • 17h ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.95 - $16.95 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

17h ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Senior Manager

EY • Harrisburg, PA • 1d ago

Retail & Hospitality

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Senior

EY • Harrisburg, PA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Retail Associate

Puma North America • Hershey, PA • 2d ago

Retail & Hospitality

Reference #: R35535 YOUR MISSION Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards Through effective customer service, individual per...

2d ago

Go to Apply

Retail Merchandiser

SAS Retail Services • Enola, PA • 2d ago

Retail & Hospitality

Reference #: PDXASI23CFAA8A-04DF-49FA-B149-B48D2193 We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their live...

2d ago

Go to Apply

Retail Merchandiser

SAS Retail Services • Camp Hill, PA • 2d ago

Retail & Hospitality

Reference #: PDXASIB27B271D-1C93-4AF1-8A35-EAC1FA19 We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their live...

2d ago

Go to Apply

AVP, Industry Practice Director - Manufacturing, Wholesale, Retail

Zurich NA • Harrisburg, PA • 2d ago

Retail & Hospitality

AVP, Industry Practice Director - Manufacturing, Wholesale, Retail 128864 Zurich North America is seeking an AVP Industry Practice Director - Manufacturing, Wholesale, Retail, for our growing U.S. Middle Market Business...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.