$20/hr - Customer Service Representative

TEKsystems • Chino, CA • 12h ago

Customer Service Representative - Automotive Recall Support

We are seeking a dedicated and detail-oriented Customer Service Representative to join our automotive support team. This role involves managing high-volume inbound calls related to airbag recalls, warranty inquiries, and technical troubleshooting. Candidates must be comfortable navigating multiple systems and delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

Handle 30-40 inbound calls per shift, assisting customers with recall scheduling, dealership information, and radio code troubleshooting

Document customer concerns accurately and create cases for resolution or escalation

Provide clear, accurate information and dispatch cases to appropriate departments when needed

Support settlement-related inquiries with professionalism and attention to detail

Use multiple screens, software platforms, and processes to assist customers efficiently

Collaborate with team members to share feedback and contribute to continuous improvement

Meet or exceed performance metrics including call handling time, customer satisfaction, and resolution rates

Required Skills & Qualifications

Previous experience in a call center or customer service role

Strong computer navigation skills; ability to work across multiple systems

Minimum typing speed of 30 WPM

Excellent decision-making and problem-solving abilities

Ability to work independently and as part of a team

Automotive or dealership experience is a plus, but not required

College degree preferred; equivalent work experience accepted

Top Skills

Call center operations

Customer service excellence

Computer proficiency

Outbound and inbound communication

Location: Onsite | Schedule: Monday-Friday, between 6:00 AM - 5:00 PM

Job Type & Location

This is a Contract to Hire position based out of Chino, CA.

Pay and Benefits

The pay range for this position is $20.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chino,CA.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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