Manager: Shuttle Operations

Vail Resorts • Pennsylvania, Pennsylvania • 1d ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

This position is responsible for the overall day-to-day EME operations at Denver International Airport and acts as liaison between Epic Mountain Express/Vail Resorts and the various DEN administration departments. The Airport Operations Manager is responsible for the success of the department as a line of business including revenue generation, protection and cost control. Critical focus is required to create and manage dynamic operational systems intended to serve our guests, including physical and digital interactions at multiple touchpoints within the airport. Further focus is required on the development and training of all airport staff. This position will directly lead and influence their teams to provide exemplary guest service and drive financial results through an employee engagement-focused management style.

Job Specifications:

Starting Wage: 70,944.80 - $93,494.73+ annual bonus

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities:

Develop and manage operational plans for all scheduled departures, luggage transfers, private charters, and flight diversions.

Responsible for the management and performance of all Epic Mountain Express employees based at DEN and for all driving staff while on site at DEN.

Identify the necessary headcount to meet departmental goals and partner in the recruiting and hiring of these employees.

Develop and implement training programs for all positions in the department with focus on employee development and succession.

Responsible for creating and managing the DEN labor budget. Responsible for achieving annual and strategic department goals, through effective labor and expense management in support of budget and forecast.

Provide a high level of attention on guest satisfaction results. Create and manage service recovery programs within the department focusing on these results and ensure that all managers and supervisors are developed and trained in proper service recovery.

Plan, attend and actively participate in team and management meetings, including the DEN Airport Ground Transportation meetings, fostering professional relationships.

Work with other Lead Operations Managers to create and set consistent policies and procedures.

Ensure that all company policies and procedures are followed at all times.

Job Requirements:

High School Diploma or equivalent required. Bachelor's Degree from an accredited college or university preferred.

Resume demonstrating customer service experience required

Resume demonstrating logistics management preferred.

English fluency required. Ability to read, write, and communicate effectively.

Resume demonstrating experience with staff leadership & development, coaching & progressive discipline and staff training.

Experience with staff scheduling, payroll and departmental budgets.

Strong Microsoft business computer skills required demonstrate proficiency in adopting new computer skills

The expected pay range is 70,944.80 - $93,494.73+ annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 512484

Reference Date: 11/06/2025

Job Code Function: Administrative

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