Potawatomi Marketplace Shift Manager

POTAWATOMI CASINO HOTEL • Milwaukee, WI • 6h ago

JOB REQUIREMENTS: Pay based on experience | Requires flexibility to work various shifts In this fast-paced, high energy environment where great guest service and attention to detail is essential, how do we ensure all of our team members receive the best service? As a Quick Service Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities (\Essential Function) \Carry out managerial responsibilities in accordance with the organization\'s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems. Oversee daily operations of the venue on assigned shift, including but not limited to leading shift meetings, conducting training, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling. Ensure timely, positive resolution to guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management. Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls. Maintain a safe, sanitary, and organized work environment. Maintain complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies. Work at other venues as assigned, based on business needs. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned. Job Qualifications A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of similar size are required. An Associate\'s degree can take the place of 1 year of experience. High volume restaurant operations experience preferred. One year of supervisory experience is required. The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days. Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred. The ability to maintain discretion in handling confidential information. The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property, The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Working Conditions The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required. ** OTHER EXPERIENCE AND QUALIFICATIONS: A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of similar size are required. An Associate\'s degree can take the place of 1 year of experience. High volume restaurant operations experience preferred. One year of supervisory experience is required. The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days. ** APPLICATION INSTRUCTIONS: Apply Online: www.careers.paysbig.com

Similar Jobs

Retail Relationship Banker

BMO Financial Group • Waukesha, WI • 6h ago

Retail & Hospitality

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively wit...

6h ago

Go to Apply

Retail Relationship Banker

BMO Financial Group • Brookfield, WI • 6h ago

Retail & Hospitality

6h ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Senior Manager

EY • Milwaukee, WI • 10h ago

Retail & Hospitality

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

10h ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Senior

EY • Milwaukee, WI • 10h ago

Retail & Hospitality

10h ago

Go to Apply

Retail Sales - Part Time

Lowe's • Franklin, WI • 2d ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

2d ago

Go to Apply

Wireless Retail Sales Associate - W5667

OSL Retail Services • South Milwaukee, WI • 3d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $15.00/hour base pay and uncapped commission! Employees earn $18.00/hour just hitting minimum expectations and top perfo...

3d ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Manager

EY • Milwaukee, WI • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Maintenance Technician

Kelly Services • Hartland, WI • 4d ago

Retail & Hospitality

Multi-craft Technician Global company in a variety of industries is seeking a Multi-craft Technician for a Direct Hire opening who resides in the Hartland WI area. Those with at least 2-5 years' current experience as a f...

4d ago

Go to Apply

NAC Delivery Specialist

INTERSTATE BATTERIES INC • Milwaukee, WI • 5d ago

Retail & Hospitality

JOB REQUIREMENTS: Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interst...

5d ago

Go to Apply

Facility Maintenance Technician

U-Haul • Milwaukee, WI • 5d ago

Retail & Hospitality

Location: 505 E Capitol Dr, Milwaukee, Wisconsin 53212 United States of America If you are highly motivated and enjoy collaborating with others, consider joining U-Haul as a Facility Maintenance Technician. In this role...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.