JOB SUMMARY
The Area Manager, Extended Stay Performance is a field-based consultant responsible for advising franchised extended stay hotel owners and property leaders on operational strategies to improve performance, efficiency, and guest satisfaction. Operating primarily via phone and video, this role leverages Choice Hotels' extended stay resources to drive results. The Area Manager builds trusted relationships, monitors performance metrics, and supports brand program adoption across a designated portfolio. Success requires strong consultative skills, time management, and the ability to influence without direct authority.
RESPONSIBILITIES
Provide extended stay-specific operational consultation to franchised hotel owners and operators.
Guide franchisees on profitability, guest retention, and ancillary revenue strategies.
Foster strong relationships to drive owner engagement and best practice adoption.
Analyze performance metrics (EssOcc, ALOS, LTR, QAR, RPI, STR, Compliance Zone) to identify improvement opportunities.
Advise on revenue levers including Construct Connect, local sales planning, and pricing promotions.
Recommend corrective actions for guest satisfaction issues (cleanliness, safety, service).
Support implementation of extended stay tools and resources.
Document consultation outcomes and maintain records in Salesforce.
Assist with onboarding and relicensing of new franchise owners.
Ensure training and certification compliance via Choice University.
Collaborate with Revenue Management and Franchise Development teams.
Share market intelligence and best practices across departments.
Participate in franchise associations and brand initiatives.
Model Choice's cultural values and support interdepartmental initiatives.
QUALIFICATIONS
Employment Experience
Minimum 5 years in hotel leadership or franchise consulting.
Extensive hotel operations experience required; extended stay preferred.
Proven success in limited service and/or extended stay hotel performance.
Technical Skills
Proficient in Microsoft Word, Excel, Outlook, PowerPoint.
Familiarity with AI tools (Copilot, ChatGPT) and Choice platforms.
Additional Skills & Competencies
Strong written and verbal communication.
Ability to influence without authority.
Effective training and consulting skills.
Excellent time management and organizational abilities.
Self-motivated and results driven.
Education Requirements
Bachelor's degree preferred; equivalent experience considered.
SALARY RANGE:
The salary range for this position is $74,000 - $87,000 annually.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
WORK LOCATION:
This is a remote-based role. The selected candidate will work from their home office. Occasional travel to Choice Hotels' corporate offices in North Bethesda, MD or Scottsdale, AZ may also be required.
NOTE:
We do not provide relocation assistance or sponsorship assistance for this role.
LI-Remote
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
