Remote Hotel Coordinator

Sedgwick • Phoenix, AZ • 5h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Hotel Coordinator

REMOTE POSITION

Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.

PRIMARY PURPOSE: To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.

Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines.

Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.

Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.

Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents

Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.

Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent and professional phone voice.

Strong communication, grammar, and interpersonal skills.

Strong data entry skills with high attention to detail.

Ability to work independently, show initiative, and perform well under pressure.

Strong organizational skills and ability to multitask.

Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Line Cook (PM) | Lucero

Omni Hotels • Tempe, AZ • 5h ago

Retail & Hospitality

Location Omni Tempe Hotel at ASU Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe's revitalized downtown area and brings some of the largest conference and meeting space to the city....

5h ago

Go to Apply

Sous Chef | Lucero

Omni Hotels • Tempe, AZ • 5h ago

Retail & Hospitality

5h ago

Go to Apply

Lobby / Public Space Housekeeping Attendant

Omni Hotels • Tempe, AZ • 5h ago

Retail & Hospitality

5h ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Mesa, AZ • 5h ago

Retail & Hospitality

171226BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

5h ago

Go to Apply

Housekeeping Houseperson

Omni Hotels • Tempe, AZ • 5h ago

Retail & Hospitality

5h ago

Go to Apply

Food and Beverage Supervisor

Omni Hotels • Tempe, AZ • 5h ago

Retail & Hospitality

5h ago

Go to Apply

Sr Procurement Buyer

Honeywell • Phoenix, AZ • 6h ago

Retail & Hospitality

Senior Procurement Buyer As a Senior Procurement Buyer here at Honeywell, you will be responsible for overseeing and directing the organization's procurement and purchasing activities at a strategic level. You will play...

6h ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Senior

EY • Phoenix, AZ • 9h ago

Retail & Hospitality

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

9h ago

Go to Apply

Sr. Relationship Manager - Global Commercial Banking - Restaurant Group (Boston/Dallas/Chicago/Los Angeles/Richmond/Scottsdale)

Bank of America • Scottsdale, AZ • 19h ago

Retail & Hospitality

Sr. Relationship Manager - Global Commercial Banking - Restaurant Group (Boston/Dallas/Chicago/Los Angeles/Richmond/Scottsdale) Boston, Massachusetts;Chicago, Illinois; Scottsdale, Arizona; Richmond, Virginia; Los Angele...

19h ago

Go to Apply

Prep Cook

Drury Hotels • Phoenix, AZ • 1d ago

Retail & Hospitality

Property Location:3333 E. University Drive - Phoenix, Arizona 85034You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.