Job Title:
Director, Account Management
Job Description
Director, Account Management, Mobility Sector
We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions.
The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level. Experience in the Mobility Sector and account management, especially with large, complex global clients, is recommended. Significant international travel expected. This role is Work from Home anywhere in the United States.
You will be responsible for:
Understanding the digital transformation landscape.
Understanding CX technical solutions and the value it creates for clients.
Creating and maintaining strong relationships with business decision makers.
Delivering sales presentations to decision makers.
Identifying and planning opportunities that drive account growth.
Working with the account team to formulate and maintain the Account Growth Plan.
Coordinating responses to RFI/RFPs.
Coordinating with sales, technical, and delivery teams to drive positive outcomes.
Owning the P&L and financials.
Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT).
Your skills and requirements will include:
Relevant Mobility or Similar Industry Focus
Experience (preferably BPO) in a strategic consulting or software development services company, selling into a mobility (or similar) sector.
CX Ops experience, AI, Trust & Safety, Training, etc.
Experience with complex, high-headcount accounts. Able to adapt in a fast-changing environment.
Possess the financial and business acumen to build compelling account-growth plans.
A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers.
Consultative Business Development mentality and approach.
Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients.
Previous success achieving revenue targets and strategic growth.
Hardworking, with exceptional presentation and communications skills.
Good team building and customer service skills that can help drive satisfaction.
Negotiate effective commercial terms and agreements.
Bachelor's degree in a STEM discipline would be advantageous
The base salary range for this position is $121,600- $152,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is December 15, 2025.
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf)
-Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf)
-Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
