About the Organization: The Division of Standards (DOS), an Agency within the Office of Consumer Affairs and Business Regulation (OCABR), is responsible for enforcing the accuracy requirements and other standards relating to commercial weighing and measuring devices and their use in the sale of food, fuels and other products. It regulates the sale of gasoline and sets standards for lubricating oils and antifreeze, including the inspection of all fuel dispensing equipment. It determines the standards for accuracy of clinical glass thermometers, tests and approves coin operated devices, licenses auctioneers, promoters, transient vendors, peddlers, motor fuel and oil retailers and registers auto damage repair shops. The Division also enforces the item pricing law and the unit pricing regulations, issues waivers to retail food and grocery stores and enforces the scanner accuracy requirements in all retail stores. The Division is also responsible for enforcing licensing requirements for over ten thousand licensees. The Division of Standards is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Standards values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Division of Standards is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. About the Role: The Office Support Specialist I assists in maintaining electronic and paper files and related records; receives and processes requests pertaining to the licenses & registrations issued by the Division; produces files & reports responsive to requests; maintains & tracks files on outstanding fines and other license activities; composes and/or prepares correspondence; answers telephone calls and voicemails, attends to walk-in customers, and answers emails; edits and maintains the Division website and performs related work as required. Duties and Responsibilities:(these duties are a general summary and not all inclusive): Assist the public and DOS staff in using the Division's website and licensing software. Receive and screen telephone calls, mail, and emails; answer and/or refer inquiries to appropriate parties for action. Compose and/or prepare correspondence and/or reports for the general public and local officials. File all office documents, record, assign, and track complaints from the public. Maintain DOS licensing records. Maintain accurate and up to date mailing lists of licensees and the certification of local weights & measures officials and other licensees. Respond to inquiries and complaints. Process complaints and maintain complaints database. Process license applications. Support management and other staff with projects as deemed necessary. Edit and maintain the DOS website. Maintain Standard Operating Procedures for DOS processes. Preferred Knowledge, Skills, and Abilities: Strong organizational skills. Excellent communication and customer service skills. Ability to multi-task. Strong clerical abilities. Absolute attention to detail. Strong computer skills, including experience with Microsoft Office Suite products. Data entry experience. Ability to complete tasks, efficiently and effectively, in a busy office environment. Ability to assist customers of diverse backgrounds. Ability to follow guidelines and procedures. Knowledge of Microsoft Office Suite and software programs necessary to support the Division. Ability to become well versed with DOS electronic databases and licensing software and guide others in using DOS licensing and other software and hardware. Ability to work independently and in teams. Great time management skills. Great organizational skills. Strong interpersonal skills and an ability to collaborate with staff at all levels. All applicants should attach a cover letter and resume to their online submission for this position. The non-negotiable annual salary for this position is $55,618.42 (NAGE Unit 1, Grade 15A, Step 1). First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative ServicesOrganization: Division of Standards Title: Office Support Specialist I Location: Massachusetts-Boston - 1 Federal St Requisition ID: 250007TL
