Customer Service Representative

Robert Half • Lincolnton, NC • 2h ago

Description We are looking for a Customer Service Representative to join our team in Lincolnton, North Carolina. This is a Contract to permanent position that requires someone with exceptional communication and organizational skills to provide outstanding support to both internal teams and external customers. The role is dynamic and involves assisting with sales support, technical inquiries, and detailed reporting tasks.

Responsibilities:

Handle inbound and outbound calls with professionalism and efficiency, addressing customer inquiries and resolving issues promptly.

Manage order entry processes accurately, ensuring all details are recorded and processed correctly.

Collaborate with sales teams to provide essential support, including booking assistance and commission reporting.

Utilize Microsoft Excel to create and analyze reports, leveraging tools such as VLOOKUP, pivot tables, and other advanced functions.

Provide technical support and guidance to customers, ensuring their needs are met effectively.

Maintain detailed records and documentation for customer interactions and transactions.

Assist contractors and clients with project-related inquiries, such as bidding details and equipment specifications.

Support high school and college athletic departments with their purchasing needs, including renovations and equipment.

Adapt to seasonal business cycles, including busier periods in Q1 and quieter times in summer and late fall.

Ensure seamless communication between teams and clients, fostering strong relationships and trust. Requirements - Previous experience in customer service, preferably in a call center or similar environment.

Proficiency in Microsoft Excel, including the ability to use advanced functions like VLOOKUP and pivot tables.

Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Excellent verbal and written communication skills for interacting with clients and team members.

Familiarity with athletic equipment or a strong interest in sports is preferred.

Ability to analyze data and generate meaningful reports to support sales and customer service activities.

Comfortable working in a dynamic environment with shifting priorities and seasonal demands.

Willingness to work on-site in Lincolnton, North Carolina, with flexibility in working hours. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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