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Customer Service Representative

TEKsystems • Irving, TX • 8h ago

Pay Rate: $18.00 - $20.00 per hour

Schedule:

Work: Monday-Friday, 10:30 AM - 7:00 PM

Training: Monday-Friday, 9:00 AM - 6:00 PM (2 weeks consolidated training)

Location: Onsite at 845 Regent Blvd, Irving, TX 75063

Why Join Us?

Competitive pay and benefits

Cross-training opportunities for career growth

Work in a collaborative, patient-focused environment

Position Summary

As a Customer Service Representative, you will be a key member of our team, providing exceptional service to healthcare providers, patients, and internal stakeholders. You'll manage inbound and outbound calls, coordinate prescription shipments, and ensure compliance with HIPAA regulations-all while contributing directly to patient care and satisfaction.

Key Responsibilities

Handle high-volume inbound and outbound calls (85-110 calls/day) with professionalism and accuracy

Provide clear, accurate information to patients and healthcare providers

Schedule and confirm medication deliveries with attention to detail

Maintain complete and compliant patient records

Collaborate with internal teams for seamless service delivery

Demonstrate initiative and problem-solving in a fast-paced environment

Follow HIPAA and all applicable regulations

Qualifications

High school diploma or equivalent required

3-5 years of customer service or call center experience preferred

Minimum typing speed of 35 WPM

Strong telephone communication skills and a customer-first mindset

Familiarity with HIPAA compliance standards

Pharmaceutical or healthcare call center experience is a plus

Preferred Skills

Empathy and emotional intelligence

Experience with CRM systems and call center metrics (AHT, CSAT, FCR)

Ability to meet quality and adherence goals consistently

Work Environment

Onsite role with structured training

Fast-paced, high-volume call center supporting patients and providers

Job Type & Location

This is a Contract to Hire position based out of Irving, TX.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irving,TX.

Application Deadline

This position is anticipated to close on Nov 26, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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