Guest Services Dispatcher- Part Time

Omni Hotels • Asheville, NC • 21h ago

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

The Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

Use friendly and appropriate expressions when engaging guests

Be fully acquainted with the different points of interest

Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

Ensure that the public areas, bell closet are maintained, clean and tidy

Follow-up with guest complaints to ensure that any problems are resolved

Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas

Utilize bell carts effectively and with caution

Direct guests to the Front Desk or meeting rooms

Call taxis and/or shuttle for guests as needed

Assist, retrieve and load luggage for guests

Notify the Front Desk and Guest Services of VIP arrivals whenever possible

Engage in conversation with as many guests as possible

Attend all designated staff meetings and training sessions

Complete all tasks assigned by manager

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

Previous experience with hotel guest services highly preferred

Excellent customer service skills

Must have strong communication, presentation, training and organizational skills

Maintain a professional business appearance, attitude and performance

Must pass pre-employment drug screen

Valid Class C License required

Must be able to work a flexible schedule including weekends and holidays

Candidates must be able to speak fluent English

Job LocationsUS-NC-Asheville

Posted Date6 hours ago(11/12/2025 11:20 AM)

Requisition ID 2025-129451

of Openings 1

Category (Portal Searching) Front Office Operations

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