Retail Floor Lead

Huckberry • Washington, DC • 2h ago

We're looking for a passionate and experienced Floor Lead to join our team at our Georgetown location. This is a keyholder position for someone ready to take the next step in their retail career. You'll be a leader on the sales floor, mentoring associates and driving sales, all while helping customers discover the perfect gear for their adventures.

You may be a good fit if:

You're a natural storyteller and a sales-driver, with a proven ability to lead by example

You are a problem-solver who isn't afraid to get scrappy and think outside the box

You thrive in a dynamic, fast-paced environment and are excited to help lead the Huckberry experience in our first brick-and-mortar location

You are a reliable and responsible individual trusted to open and close the store

Responsibilities

Oversee the sales floor and guide the team

Model exceptional customer service, acting as a role model for the team in building rapport and offering personalized recommendations

Personally drive sales and motivate the team to achieve daily sales goals and performance metrics

Serve as a floor leader, handling escalated customer issues, complex transactions, and making decisions to support a positive customer experience

Provide on-the-floor coaching, training, and mentoring to Retail Associates on product knowledge, sales techniques, and store standards

Maintain expert-level knowledge of Huckberry's product offerings and brand stories

Assist leadership in executing visual merchandising, ensuring the store is clean, organized, and visually appealing

Support inventory management processes, including stock replenishment, receiving, and participating in stock counts

Serve as an expert on the POS system, troubleshooting basic issues and ensuring transaction accuracy

Requirements

2-3+ years of experience in a retail sales or customer service role

Prior experience in a leadership, keyholder, or supervisory role strongly preferred

A passion for the outdoors, adventure, and the Huckberry brand

Proven ability to drive sales, meet goals, and deliver exceptional customer service

Excellent communication and interpersonal skills, with the ability to coach and motivate

A strong work ethic, a positive attitude, and a high level of responsibility

Interest in menswear and lifestyle brands

Benefits

Medical, Dental, Vision benefits (FT employees)

401(k) and employer match (FT employees)

Paid Time Off & Paid Sick Leave

Generous employee discount

Company Description

Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you.

Want to get to know us better? Check out our:

Journal: http://huckberry.com/blog

Youtube: https://www.youtube.com/@Huckberryco

Instagram: http://instagram.com/huckberry

X: https://x.com/Huckberry

Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.

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