Associate Software Developer

STERIS CORPORATION • Mentor, OH • 6h ago

Associate Software Developer
Req ID:
51612
Job Category:
Information Technology
Location:
Mentor, OH, US, 44060
Workplace Type:
Hybrid
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Associate Software Developer is generally-skilled in all areas of front-line IT customer support. Provides first level support to STERIS employees for end user problems and requests as relates to the Pro WFM time and attendance software. Provides remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolution steps to diagnose hardware, software and Pro WFM application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on web and mobile versions of Pro WFM. Escalates problems to appropriate I.T. resources when needed. Provides wireless device configuration and administration. Configures and maintains physical clocks. Submits support tickets with UKG for problem resolution and questions that STERIS IT is unable to answer. Creates and maintains standard operating procedures and knowledge base articles. Configures the Pro WFM application per guidance from the user community. Maintains schedules and assists in training users to perform this maintenance.
What You'll do as an Associate Software Developer
End User Support -
Provide first level support to STERIS employees.
Provides digital and phone support for end user problems and requests.
Diagnose hardware, software and Pro WFM application problems.
Uses appropriate problem recognition, research, isolation and resolution steps.
Perform wireless device troubleshooting.
Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
Provides support for facility, remote facility and home based users.
Provides support for USA and other global facilities.
Monitors and responds to ticketing system assignments.
Assists with training customers on Pro WFM web and mobile applications.
Escalates when needed; notifying appropriate I.T. resource.
End User Administration -
User setup for Pro WFM accounts.
Configures and deploys mobile devices and performs wireless administration.
Creates and maintains standard operating procedures and knowledge base articles.
Updates Pro WFM configurations and maintains rules and schedules.
The Experience, Abilities and Skills Needed
High School Diploma or GED/Vocational/Technical Degree Preferred
At least one year of experience in an IT technical support position.
Soft skill proficiency is critical:
Telephone etiquette with professional verbal and written communication skills
Professionalism and cooperation when working with Customers, team members and management is essential.
Listening and questioning skills
Self-starter who adapts readily to changes in workload, staffing and scheduling
Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.
Able to multi-task and seek out the appropriate resources independently to resolve issues.
Technical proficiency:
Account Management/Passwords
Software: Windows Operating System, current and prior versions. Including entire Microsoft Office Suite
Hardware: Computers, laptops, tablets and desktops
Wireless - smart devices
What STERIS Offers
At STERIS, we invest in our employees and their families f

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