Become a part of our caring community and help us put health first
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The Manager, DMS Sales leads a high-performing sales team within a dynamic call center environment. This role is responsible for driving sales results, mentoring and developing team members, and ensuring operational excellence. The manager will collaborate across departments, coordinate sales operations activities, and foster a culture of integrity, inclusion, and continuous improvement. Success in this role requires strategic thinking, adaptability, and a commitment to delivering exceptional consumer experiences.
Key Responsibilities
Lead and develop a team of sales professionals to achieve and exceed sales goals.
Drive operational efficiency and coordinate with partners/vendors for seamless processes, including system migrations.
Collaborate across functions to create win/win strategies and support organizational objectives.
Maintain an open leadership style that encourages collaboration, problem-solving, and innovation.
Recruit, coach, and develop diverse talent to meet evolving business needs.
Use your skills to make an impact
Required Qualifications
Active Health Insurance License in the residing state.
Minimum 3 years of sales and/or Medicare industry experience.
At least 2 years of call center experience.
2 years of informal leadership experience (e.g., Peer Mentor, Team Lead, Trainer).
Prior experience coordinating sales operations activities with partners/vendors, including systems migrations
Ability to work any shift on any day during business operation hours, including nights and weekends, or any additional hours based on business needs
Ability to travel up to 20% annually for leadership and business meetings.
Preferred Qualifications
Bachelor's Degree.
Honorable Military Service.
2 years of formal leadership experience with direct reports.
Bilingual proficiency in English and an additional language.
Additional Information
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Humana Perks: ?? ??
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give out employees a sense of financial security - both today and in the future, including:??
Medical, Dental, Vision and a variety of?other?supplemental insurances
Paid time off?(PTO)& Paid Holidays
401(k) retirement savings plan
Tuition?reimbursement and/or scholarships for qualifying dependent children
And much more!
Social Security Task:
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Virtual Pre-Screen:
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$70,000 - $95,500 per year
This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
