Restaurant Shift Manager - Tuscany

Mohegan Sun • Uncasville, CT • 1d ago

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)

Position Summary:

This position is responsible for supervising the daily activities of the front of the house restaurant staff in accordance with department policies, procedures and steps of service.

Primary Duties and Responsibilities: includes but not limited to:

Works with the Restaurant Manager and Restaurant Chef to achieve the established P&L guidelines

Assists in training, evaluating and scheduling of the dining room staff

Assists with developing weekly schedules and maintains the payroll of all dining room staff

Maintains the health, safety and sanitation guidelines for restaurant operations

Secondary Duties and Responsibilities:

Assists the Restaurant Manager with on-going coaching programs with line employees to enhance skills

Maintains par levels of all paper, plastic and restaurant supplies

Assists with maintaining par levels of all china, glass, silver and restaurant supplies

Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines

Works with Cashiering Operations, VIP Services and related departments to insure the proper flow of guest checks, reservations and special requests

Recommends hiring as well as termination decisions in conjunction with the disciplinary process

Works with the Engineering department to maintain the outlet's furniture, fixtures and physical layout

Assists the Restaurant Manager with the shift to shift table maintenance and overall appearance of the dining room per established standards

Minimum Education and Qualifications:

High School Diploma or equivalent

Two years of experience as a Food Server or Restaurant Host in a high volume restaurant

Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills

Thorough knowledge of operational policies with regard to hours of operation, @types of menus offered, restaurant concepts and marketing programs

Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques

Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry

Good understanding of food preparation and cooking techniques

Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis

Computer skills in Stratton Warren, Word, Excel and Lotus Notes

Thorough point of sale (POS) system knowledge

Knowledge of Ascent and EmpowerTime systems

Complete knowledge of the shift bidding process

Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements:

Must complete the Core Supervisor training program

Outlet-specific standard operating procedures

SMART alcohol awareness

LMS Compliance Courses - Harassment, Confidentiality and Problem Gambling

Physical Demands and Work Environment:

Must be able to stand, walk, lift and bend for extended periods of time

Must be able to work in a fast paced environment with frequent interruptions

Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

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