Revenue Operations & Customer Growth Manager

FranklinCovey • Annapolis, MD • 10h ago

"We enable greatness in people and organizations everywhere. "

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com.

Title: Revenue Operations & Customer Growth Strategy Manager

Payroll Title: Revenue Operations & Customer Growth Strategy Manager

Division: Enterprise Division, Domestic Regions

Status: Full-Time Exempt

Reports to: Director of Revenue Operations

Location: Remote - Anywhere in the contiguous United States

Compensation: Anticipated compensation for this role is an OTE of $131-160k split 80/20 between base/commission.

Job Summary

FranklinCovey is seeking a Revenue Operations & Customer Growth Strategy Manager to support our Customer Growth & Expansion business. In this role, you partner with the Associate Vice President of Customer Growth, and work closely with the Customer Success Team, their leader, and their Revenue Operations partner.

You'll be responsible for supporting strategic planning, forecasting, and process execution to ensure the business meets its growth objectives. The ideal candidate is highly analytical, detail-oriented, and comfortable translating strategy into scalable, repeatable processes that drive measurable results.

Essential Job Functions

Support the annual sales planning process , including forecasting bookings, assisting in GTM strategy execution, territory design, quota development, and compensation plan alignment.

Partner with the Director of Revenue Operations to maintain and refine forecasting methodologies. Manage data accuracy, weekly forecast reviews, and track progress against plan.

Analyze business performance to identify trends, risks, and opportunities that inform strategy and execution.

Contribute to key initiatives aimed at improving revenue generation, customer retention, and sales efficiency across the enterprise segment.

Support systems and tool optimization , working cross-functionally with Sales, Finance, and Customer Success to improve process automation and reporting.

Develop and maintain KPI dashboards and performance reporting to provide visibility into business health. Assist in preparing materials for quarterly business reviews.

Collaborate with the Client Success organization to streamline processes, align metrics, and identify opportunities for growth within existing customer accounts.

Document and refine sales processes and procedures , ensuring consistency, scalability, and adoption across the organization.

Basic Qualifications

Bachelor's degree or 4+ years in a Sales Operations function

5+ years of experience in Sales Operations, Business Strategy, Management Consulting, or related analytical roles.

Preferred Skills

Strong analytical and problem-solving skills , with the ability to turn data into actionable insights.

Excellent communication and presentation abilities , including experience presenting to leadership.

Demonstrated ability to manage projects, prioritize multiple tasks , and work effectively across teams.

Experience in high-growth or SaaS environments .

Familiarity with GTM strategy development and operational execution.

Proficiency with CRM systems (Salesforce preferred) and sales analytics tools.

Strong cross-functional collaboration and stakeholder management skills.

Proven ability to thrive in fast-paced, evolving business environments .

Benefits for this position include medical, dental, and vision insurance, HSA, employee stock purchasing plan, 401(k), PTO, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

For our Privacy Policy, please visit https://www.franklincovey.com/privacy.

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