International Processor and Foreign Exchange Teller

First Horizon Bank • Memphis, TN • 1d ago

Description

Location: On site in Memphis, TN

Summary

Serves as Primary Foreign Currency Teller. Assists in processing Foreign Checks and International documentary collections in an orderly, accurate and expeditious manner in accordance with current department and regulatory guidelines and customer/RM instructions.

Duties and Responsibilities include

Foreign Exchange

Assists currency customers at counter, via email and on the telephone

Appropriate drawer balance maintained and reported daily; Teller items handled timely

Transactions handled accurately and efficiently

Processing checks drawn on other countries

Determines:

Whether check can be processed (no red flags, signed, endorsed, not stale dated, etc.)

Whether check is to be processed for provisional credit or collection

Whether provisional credit is appropriately authorized

Whether or not customer has received credit already

Any special instructions and/or special requests are documented with the file

Processes checks within required time frame using current operating systems:

Keys/updates customer database information in operating system

Checks customer database for any special processing or fee instructions

Calculates and keys fees into operating system for all transactions

Forwards correspondence, original items and/or copies to all required parties as requested

Places file in appropriate location based on @type and status

Maintains files to be sure that:

Tracers are sent out timely, accurately and appropriately

Fees paid and properly applied

Correspondence and communication with internal and external customers is documented

Files are properly imaged and organized

Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

Direct / International Documentary Collections

Processes within required time frame using current operating systems:

Keys/updates customer database information into operating system

Checks customer database for any special processing or fee instructions

Calculates and keys fees into operating system for all transactions

Forwards correspondence to all required parties as requested

Places file in appropriate location based on @type and status

Maintains files to be sure that:

Tracers are sent out timely, accurately and appropriately

Fees paid and properly applied

Correspondence and communication with internal and external customers is documented

Files are properly imaged and organized

Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

Contributes to success of the team by assisting with:

Opening mail

Answering phones

Other special projects as assigned/needed

Job Qualifications

High school graduate

Basic to Intermediate knowledge & skills of Microsoft Windows/Excel

Above average communication skills, written and oral

Proven attention to detail

Self-starter and motivator

Team player

Preferred:

Associates Degree in Business

Customer Service experience

Banking background

International experience / Knowledge of International Chamber of Commerce (ICC) guidelines

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_https:/www.firsthorizon.com/\\;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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