Customer Service Representative

Robert Half • Loveland, OH • 2h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract to permanent position focuses on supporting customers in the maintenance of way market by handling inquiries, quotations, orders, shipments, and invoices for various products. The ideal candidate will bring strong organizational skills and a customer-focused approach to ensure seamless service delivery.

Responsibilities:

Prepare and provide price quotations and address customer inquiries with management-approved pricing.

Create estimates and proposals while maintaining customer relationship management databases.

Process orders for company products using the current system and adapt to future systems as needed.

Respond promptly to customer requests for information on pricing, orders, deliveries, shipments, and invoices.

Build and nurture strong relationships with customers to enhance satisfaction and loyalty.

Update systems with accurate information and organize relevant documentation and records.

Assist in accounts receivable collections processes as required.

Communicate effectively with suppliers to gather information on pricing, orders, deliveries, and shipments.

Contribute to the development of marketing materials and new product listings.

Provide reports and maintain effective communication with management about market opportunities. Requirements - At least 2 years of experience in customer service or inside sales, preferably in the railroad industry or with a technical background.

Associate or Bachelor's degree is preferred.

Strong organizational abilities and a detail-oriented mindset.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office and other relevant computer systems.

Demonstrated ability to build and maintain positive business relationships.

All candidates required to undergo pre-employment screening and must possess a valid driver's license.

Positive attitude and strong work ethic to contribute to team success. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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