Customer Service Specialist

Robert Half • Newtown Square, PA • 2h ago

Description

We are looking for a Customer Service Specialist to join a team in Newtown Square, Pennsylvania. This Contract to permanent position offers an excellent opportunity to contribute to customer support operations while utilizing organizational and data management skills. The ideal candidate will have experience with CRM systems and be comfortable handling data entry, customer interactions, and administrative tasks.

Responsibilities:

Provide assistance to sales producers by streamlining sales processes and supporting lead and sales generation efforts.

Manage and update client information within a CRM system, ensuring data accuracy and reliability.

Perform detailed data entry tasks, including correcting errors and reorganizing spreadsheets for integration into the CRM system.

Collaborate with data analysts to ensure accurate data migration and system updates.

Handle customer inquiries through inbound and outbound calls, emails, and other communication channels.

Maintain schedules by coordinating appointments and managing calendars.

Utilize Microsoft Excel for data formatting, sorting, and organizing.

Prepare well-organized documents and presentations using Microsoft Word and PowerPoint.

Ensure timely responses to customer correspondence while maintaining a high level of service.

Monitor and address system inconsistencies to improve operational efficiency.

Requirements - Minimum of 2 years of experience in customer service or administrative roles.

Proficiency with customer relationship management systems; experience with Dynamics is a plus.

Strong skills in data entry and familiarity with spreadsheet software, particularly Excel.

Excellent communication skills, both written and verbal, for effective customer interactions.

Ability to manage multiple tasks and prioritize work in a fast-paced environment.

Competency in using office productivity tools, including Outlook, PowerPoint, and Word.

Experience in scheduling appointments and managing calendars.

Attention to detail and a commitment to maintaining accurate records. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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