Front Desk Associate Overnight (Part-Time)

Omni Hotels • Hilton Head Island, SC • 5h ago

Location

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

The beautiful Omni Hilton Head Oceanfront Resort is seeking a Front Desk Associate that is responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. TheFront Desk Agent makes the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room @type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Issue safe deposit boxes to guests and ensure security of key

Monitor, send and distribute guest faxes

Generate, print and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room @types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Clear and polite English communication, both verbal and written

Accurate data entry and basic math skills

Team player able to work with all departments

Quick thinker who makes good decisions under pressure

Strong organizational and multitasking abilities

Experience in customer service; hotel front desk and cashier experience preferred

Second language and guest relations training are a plus

Job LocationsUS-SC-Hilton Head Island

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