13549 - VP Account Lead, Office of the Presidents

Kelly Services • Troy, MI • 2h ago

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.?

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.? You'll have opportunities to grow your expertise and capabilities, both professionally and personally.? As a team we celebrate inclusion, caring and collaboration.? As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.?

Our Vice President Account Lead, Office of the Presidents (OOP) oversees Kelly's largest and most strategic accounts, responsible for growth, operational efficiency, and executing strategic initiatives using industry expertise to produce mutually beneficial wins for our clients and for Kelly.

This position serves as a key relationship holder to all resources critical to delivering in their portfolio, including providing leadership to clients, suppliers, and key technology partners, as well as to internal Kelly leaders and peers.

Responsibilities:

Strategy & Growth

Develops and executes sales and growth strategy to increase portfolio market share

Owns P&L management and consistently delivers on financial targets

Leads planning for client expansion, growth, and renewals; supports full sales cycle

Analyzes financials to identify growth and improvement opportunities, translating data into client-focused narratives

Client Relationship & Account Management

Serves as strategic partner and primary relationship owner for key clients

Strategic large account client relationship management and growth skills with the a bility to own and grow large, strategic client relationships, develop and execute account plans (with growth targets, cross-sell / upsell opportunities, renewal strategies), be a trusted advisor for customers, growth minded and ability to cross-sell at Kelly with an influence without control mindset.

Large account operational delivery and analysis managing of KPI's, contracts, negotiations and delivery; change management and adaptability.

Partners with clients to optimize workforce strategies, challenging conventional thinking to drive win-win outcomes

Ensures service delivery excellence and addresses issues swiftly and collaboratively

Oversees and drives client expansion initiatives

Thought Leadership

Acts as subject matter expert on portfolio and industry best practices to maximize account value

Stays current on labor classifications, trends, risks, and provides proactive guidance

Advises on staffing models and partners with clients to implement optimal solutions

Aligns client needs with solution areas through strategic connections

People Leadership & Delivery

Leadership and cross functional collaboration while leading, mentoring and developing a team of account managers and partnering across the Kelly enterprise to drive new business, problem solve and align internal stakeholders to deliver seamless client outcomes.

Oversees governance across all programs within the account

Manages resourcing to meet client needs and supports new business, building internal bench strength and succession plans

Sets performance goals aligned with strategy and provides timely feedback to drive high results

Essential Skills, Knowledge, and Experiences:?

Minimum of 12 years of experience running large, complex staffing accounts and teams

Strong understanding of the full sales cycle and process

Proven success in building and maintaining senior-level client relationships

Experienced in P&L ownership and financial accountability

In-depth operational knowledge of total talent management strategies

Expertise in recruitment delivery and workforce solutions

Skilled in account strategy development and management

Ability to build strong, collaborative relationships across business units and broader organization

Able to apply broad knowledge and seasoned judgment to navigate complex challenges and uncertainty, providing steady leadership and clear direction

Effectively capable of promoting ideas and influencing stakeholders, plus shaping agendas and garnering broad support internally and externally

Location: Hybrid - remote and on-site with client

Travel: 20-40%

Total compensation package and benefits applicable to the position - understanding that each person has unique?professional and personal needs focused on your total well-being.? Explore our range of benefits for full-time employees at: Kelly Services | People (benefitsatkelly.com) (https://rs.benefitsatkelly.com/) .

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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