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Provide non-clinical and clinical support to dedicated clinic operations including patient flow, responding to requests from clinical staff and providing clinically competent medical care services within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures.
The Medical Assistant role is patient facing and can require working in a non-traditional clinical setting. It is customer facing with high expectations for operational excellence, particularly for maintaining strict adherence to compliance and control practices. The Medical Assistant performs clinical and administrative duties in a health care setting under the supervision of a licensed examiner. Duties primarily consist of ancillary completion, as well as telephone and clerical support.
Primary Responsibilities:
Contributes to the achievement of established organization goals and objectives and adheres to Organization policies, procedures, quality, and safety standards. Complies with governmental regulations and Accreditation standards
Assists providers with patient preparation for examination, minor office procedures and with the examination and education of patients. Supports other members of the clinical care team, assuring optimal best practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Administrative Assistant or other team members as needed
Screens all patients, regardless of visit @type, for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk
As part of a High Reliability Organization, reports actual and potential problems concerning patients, families and associates using established reporting protocols for Optum Serve and/or work location. Participates in performance improvement initiatives to improve care quality and safety
Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks
Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to electrocardiography, pulmonary function tests, and vision acuity testing (dependent upon provider and site requirements)
Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy
Provides escort for patients and assists with patient discharge activities
Provides chaperoning for patients per policy
Fulfills infection prevention and environmental responsibilities as assigned, which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories
Under onsite provider supervision may perform phlebotomy, including venipuncture; pulmonary function test (PFT), ankle brachial index (ABI) and electrocardiograms (EKG), measurement, and documentation of vital signs. Completes requisitions as needed
Attends scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS and others as required
Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes
Demonstrates behavior consistent with Optum Serve mission, vision, goals, objectives, and patient care philosophy
Performs any other duties as directed by Optum Serve Leadership
Commitment to serving Veterans, including those with service animals, ensuring they are not refused service
Key Attributes:
Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high level of customer service to all attendees and fellow staff
Always acts professionally with minimal supervision as a representative of Optum Serve
Possesses solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others
Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards
Dedicated to building rapport with team members, patients, and the management team by demonstrating a solid customer service orientation and a continuous positive image of Optum Serve
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma or GED
Graduate of a Medical Assistant Certification program or valid Medical Assistant Certification
Phlebotomy certification from accredited training course, when mandated by state requirements or phlebotomy experience
Proven to possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems
Proven organizational and problem-solving skills, exceptional communication and customer service and a solid attention to detail
Proven ability to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations
This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying up to 50 lbs
Preferred Qualifications:
Experience in clinical settings
VA or C&P experience
Experience in waived lab testing and processing
Compliance duties and cadences: Monthly site checklist - completed monthly
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
